Europcar

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mike

BBBBBBBBBB10 oktober 20264 omdömen

Deposit was taken from my creditcard…

Deposit was taken from my creditcard i.s.o. a reservation. They return the deposit but not he full amount loosing about 50 euro s on a 1,5 day rentalprice of 100 euro! The reason was currency exchange loss! That trick is as old as....... Not able to get in contact with their customer service to resolve it. First and last time Europecar.

Birgitta Johanna Veksler-Lundv

BBBBBBBBBB23 september 2026

Europcar is by far the WORST car rental…

Europcar is by far the WORST car rental service we have ever used. It claims to be a large corporation but lacks any type of customer service and ongoing assistance. They avoid customer confrontations by simply ignoring their customers completely. We were charge and fined for a parking ticket that we paid by ourselves and our money has been hijacked by this company for over a month, with NO ONE to talk to. DON'T RENT FROM THEM

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Johan Paulsson

BBBBBBBBBB5 september 202613 omdömen

The worst car rental company I have…

The worst car rental company I have ever used. They completely misled me about the price, and in the end, the rental cost me almost twice as much as I was originally told. To make matters even worse, I did not get my full deposit back. They charged me an additional €90 without properly explaining why. The woman at the desk was also extremely rude and unprofessional. I have rented cars in many different places around the world, and this was by far the worst experience I have ever had. Do yourself a favor and use one of the major, well-known car rental companies instead. I strongly recommend avoiding this company.

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Sarah

BBBBBBBBBB27 augusti 20269 omdömen

We have the same experience as the…

We have the same experience as the other reviewers. Europcar Gothenburg have taken £400 from our deposit for a scratch supposedly on the back bumper of the car but the scratch was not there when we returned the car. They will only share one photo which is a very close up photo only showing the scratch. The mistake we made was not to make our own video/photos when we returned the car, I urge others to do this so you can prove they are wrong. They also didn’t inspect the car until 24 hours after we returned it.

Arne Petersen

BBBBBBBBBB25 augusti 2026

Finns ingen på plats som kan ta emot…

Finns ingen på plats som kan ta emot när du återlämnar bilen. Ingen som då kan konstatera OM det finns någon skada samt kontrollera km-ställning. 2,5 dygn efter återlämnade av bilen får du besked att det upptäckts skada på bilen som du direkt debiteras för. Även körda km saltas från 84 km som jag körde till 841 km. Jag blev debiterad nästan 13000:- När jag omgående påpekade detta till deras personal på plats,fick jag svaret " kan inte göra något, du får kontakta kund support. Autosvar från Kundsupport....handläggningstid 6 veckor. Nej, påhittade skador, saltade km- räkningar bara ruffel o båg. Väldigt oseriöst, nästan bedrägeri ALDRIG MER EUROPCAR.

Martin Gerup

BBBBBBBBBB10 augusti 202632 omdömen

Mangelfulde informationer om depositum

Vi havde bestilt og betalt for at leje en bil i Kiruna. Ved afhentning af bilen i Europcar blev vi bedt om at lægge 10.000 SEK i depositum. Det syntes vi var mange penge, men vi kunne ikke få bilen udleveret før vi havde overført det store beløb. Da vi afleverede bilen, ville jeg gerne se dokumentation for hvorfor vi skulle overføre mere end det normale depositum på 3.000 SEK. Det kunne de ikke fremvise. Jeg insisterede og endte desværre med at blive bedt om at forlade butikken. Den daglige leder mente at jeg var mistænksom ifht at få pengene retur. Det er jeg sådan set enig i. Vi havde ikke fået en lejekontrakt på selve bilen (med bilmærke, kilometertal, stand osv) Og den eneste dokumentation for at de havde fået de 10.000 sv.kr var en lille lap papir fra visakort-automaten. Det var en ret utryg atmosfære, som endte med at jeg tog billeder af bilen ud- og indvendig som dokumentation for at der ikke var sket noget med den ifht skader eller ridser. Jeg vil sige at det var en ubehagelig oplevelse for alle parter. I min optik handlede det om at få skriftlig dokumentation på de aftaler der var blevet indgået. Jeg er ret ked af, at den daglige leder opfattede min opførsel som uforskammet.

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Anna Ulrika De Paulis

BBBBBBBBBB4 augusti 20265 omdömen

Biluthyraren hävdade att vi åsamkat…

Biluthyraren hävdade att vi åsamkat fordonet nya lackskador trots att vi fotat av bilen innan. Efter bildbevis försökte de hitta ytterligare skador såsom stenskott. Försök gjordes också att ta ut mer betalning än vad som överenskommits. Kommer aldrig mer hyra bil via detta företag.

H Caroff

BBBBBBBBBB24 juli 2026

They want me to pay for an anciens…

They want me to pay for an anciens damage. Fortunately i had photos... But no excuses from Europcar

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Karel

BBBBBBBBBB21 juli 20263 omdömen

Fraud at Gotheborg city office/railway station

I am going to have this office investigated for potential fraud .They refused to provide final bill upon returning the vehicle and never e mailed it either .They have retained a deposit of 5000 SEK.

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Jakob

BBBBBBBBBB16 juli 2026

Europcar has charged me for an extra…

Europcar has charged me for an extra days rental even though I returned the car on time (20 minutes before). I returned on a Saturday as per the contract (the office is closed but you leave the keys in a special box), but on my invoice it says that I returned it on Sunday? Europcar made this "fake return time" up on their own. No-one is answering the phone and costumer support says it has SIX WEEKS respond time on an e-mail request. So I have not heard from Europcar and they still have my money. Avoid this firm I you want a decent service with no weird surprises. I know I will.