Omdömen om Synsam

Yuliia S

BBBBBBBBBB5 september 20263 omdömen

Jag vill tacka Mariam för utmärkt service! Hon gjorde det lilla extra för att jag skulle få akuthjälp med mina linser och svarade på alla mina frågor. Hon är jätteduktig ✨

Dominika K.

BBBBBBBBBB4 september 2026

Absolutely awful experience. Would not recommend. I paid almost 9,000 SEK for my glasses, and the entire process took almost two months. Considering how much I paid and how many problems I had throughout the process, the experience was honestly unacceptable. I had already explained that I was experiencing significant eye pain, redness and changes in my vision, and that I needed the process to be as fast as possible because I have to wear contact lenses every day, even though wearing them was making my eye problems worse. Despite explaining this, I never felt like my concerns were taken particularly seriously. I had my initial eye examination and then had to come back for another appointment with a doctor. I explained my symptoms again, but after examining my eyes, the doctor simply said at the end, “I didn’t find anything wrong with your eyes, that’s good.” Of course I’m glad that nothing serious was found, but I was given no explanation for what could be causing my symptoms, no suggestions or possible solutions, and no advice on what I should do if the problems continued. I was basically left with the same problems I came in with. The communication throughout the glasses process was also extremely poor. At one point I was told that my glasses would be ordered after my doctor’s appointment and that everything was ready to proceed. However, days later out of nowhere I received a message asking me to come in with valid ID to “complete my order”, despite having already provided my ID multiple times. After going back and forth through several emails, I eventually found out that my glasses hadn’t even been ordered yet. There was also confusing communication regarding my prescription. I was verbally told one ADD value, while the written prescription showed another, and I wasn’t properly informed about changes to my prescription. I was also recommended expensive lens options without a proper explanation of what the alternatives were or why those particular lenses were necessary. After all of this, I decided to cancel the order. Even the refund was unnecessarily difficult. I was initially told that a manager/boss had to approve the refund and was sent home. When I came back later, suddenly no manager was needed at all and the refund was processed simply by tapping my card. That experience was especially frustrating after everything else. I also had to make multiple unnecessary trips to the salon because of their poor communication. On one occasion, I received a message about my upcoming appointment, but the message did not clearly explain that the appointment I had originally booked had been cancelled and moved to another date. I only found this out after going to the salon, wasting my time and making a completely unnecessary trip. There were several occasions where I had to physically go back to the salon just to get clarification about what was happening because the messages and emails I received were vague or missing important information. Overall, I felt ignored, poorly informed and like my concerns weren’t taken seriously. Spending almost 9,000 SEK and waiting nearly two months should not result in this level of confusion and poor communication. Like someone else already said, they care more about money than your health. I'm just glad that i got my money back.

Sean JamshidiLokal guide

BBBBBBBBBB5 juni 202620 omdömen

Två månaders väntan och flera timmars bortslösad tid för ett par glasögon jag knappt kan se i. Första besöket var personalen ca 20 min sena till min bokade tid, men skickade ändå hem mig för att jag saknade fysiskt ID (BankID ID-kort gäller inte). Jag bor 3 min bort och bad om att få hämta det direkt, men fick inte eftersom min tid då skulle hinna ta slut. Nästa lediga tid var 2 veckor senare. Efter synundersökningen blev jag dessutom uppringd och ombedd att komma tillbaka eftersom det de gjort inte hade sparats i datorn. En vecka senare blev jag uppringd igen och fick höra att jag sagt att något inte kändes rätt och därför behövde träffa en “riktig” optiker. Trots att jag flera gånger förklarade att jag aldrig sagt det fick jag vänta 2 veckor till. Den undersökningen visade exakt samma resultat som den första. Två veckor senare kom glasögonen. Helt fel styrka. Kändes som att fokus låg mer på att sälja extra glasögon, försäkringar och specialglas än att faktiskt hjälpa mig. Aldrig mer Synsam.

Ann-Charlotte Zeiloth

BBBBBBBBBB10 april 2026

Bra

Sara VincentiLokal guide

BBBBBBBBBB6 april 202648 omdömen

Trevliga men otydlig information och kändes som de mest försökte sälja på en ev mer än man behövde.Utöver det svagt kundbemötande.

Monica Hedlund

BBBBBBBBBB9 december 20252 omdömen

Trevlig och kunnig personal. Noggrann undersökning.

Dimitrios Ouzounis

BBBBBBBBBB31 oktober 20252 omdömen

Det var mycket bra mottagande, personalen tog verkligen sin tid med mig, agerade väldigt proffsigt, som jag upplevde det. Dessutom skickade optikern en remiss till ögonläkare för vidare undersökning. Det kändes väldigt seriöst. Jag är super nöjd!