Omdömen om Synsam

G Grayson

BBBBBBBBBB22 oktober 2026

Hade get flera minus stjärnor till denna butik om alternativet fanns. Otroligt OTREVLIG personal! Naturligt blonda tjejen i butiken -get flera alternativ -fast att jag uttryckt att jag vill avsluta abbonemang. Har dessutom blivit ombokad ett fler tal gånger. Svarar inte på mejl -aldrig heller i telefon och sedan ifrågasätter vad som ingår i ens abbonemang för att ens beställa nya. När jag inte ens en enda gång nyttjat mina förmåner av abbonemanget och VET att jag SKA kunna få nya glas eftersom det ingår i abbonemanget och vill jag avsluta det efter det. Så har jag rätt till det.

Veronica Niia

BBBBBBBBBB6 september 20262 omdömen

Supertrevliga och hjälpsamma i butiken!

Lorenzo Mannini

BBBBBBBBBB16 augusti 202616 omdömen

Very kind staff

M

Mojgan J

BBBBBBBBBB14 juli 2026

Ocompetenta medarbetare. Fått ett par glasögon jag inte kan bära på 4500. Personalen är otrevliga.( o ocompetenta) Jag bad kundtjänsten att slippa reklamera hos dessa otrevliga tjejer, de förslog chefen. Det visade sig att hon var en av dem ( tjejer) . Nyligen anländ från Blåkulla.

lukas jarmolowski

BBBBBBBBBB31 maj 20265 omdömen

Hade glömt ta med linser när jag var ute och reste över helgen och tappade oturligt en. Efter flera samtal till olika butiker längsmed E4an så kunde tjejen på Synsam i Globen shopping hjälp mig med ett gratis provpaket och räddade min helg. Stort tack!

Sigita Lapiņa

BBBBBBBBBB31 mars 202613 omdömen

What a horrible experience! I definitely do not recommend this place. The opticians themselves were generally kind, but the staff at the salon—particularly the receptionist/salesperson—made this an incredibly frustrating and upsetting experience from start to finish. I came in to get two pairs of glasses: one optical and one for computer use. The first optician was friendly, but spent more time talking about hobbies than focusing on my eyesight and needs. When I was choosing frames, which understandably took some time, I felt judged and rushed by the staff. Looking back, I was also advised to assign the frames in a way that seemed driven by what would bring in more money from me personally rather than what was appropriate (since my company covered one pair). That did not feel honest or professional. When I picked up the glasses, they immediately felt wrong. I said I would need time to adjust, and the salesperson dismissed it by saying that adjustment takes time. I tried very hard to get used to them, but they caused significant discomfort—eye pain, jaw pain, and even migraines. After about 10 days, I returned and explained clearly that something was wrong: I was getting migraines, my eyes hurt, my jaw hurt, and I even experienced issues like a lazy eye after removing the glasses. Instead of being taken seriously, I was met with a very rude and dismissive attitude. I was told, in a raised and condescending tone, that I didn’t understand and that I just needed to keep wearing them because they were “correct.” The salesperson compared them to my old glasses and claimed they were the same except for “technology”—which was simply not true. I was then told I had to wait two weeks before I could even book a follow-up. By that point, I could barely wear the glasses for more than 10 minutes due to the pain. When I finally managed to book an appointment (which took about a month and was even rescheduled), I was once again met with a harsh and unfriendly attitude from the same receptionist upon arrival. However, the moment I stepped into the second optician’s office, it felt like a completely different place. She was calm, kind, and professional, and took the time to carefully go through everything to ensure the prescription was actually correct. She immediately apologized when reviewing my case and quickly identified that the original prescription was wrong—numbers were missing, and several measurements, including the positioning of my eyes, were incorrect. Both pairs of glasses had to be completely remade. She handled the situation properly and apologized multiple times, which I genuinely appreciated. Unfortunately, the moment I stepped out of her office, the experience reverted back. The receptionist never once apologized or acknowledged the situation, despite how serious the mistake had been and how much discomfort it caused me. When I came to pick up the corrected glasses, I was told—again in a rude tone—that additional adjustments were needed because the lenses had been made too large, and I was essentially told to walk around and wait, without any courtesy or consideration. 4 months later, the glasses are now correct, and I was not charged for the remake (fortunately still within the adjustment period, though just barely due to delays). But the overall experience was exhausting, frustrating, and frankly unacceptable. I genuinely felt that continuing to wear the original glasses could have worsened my eyesight. I would not wish this experience on anyone and will choose another salon in the future, even if it is less convenient. For context, my boyfriend also had incorrectly made glasses at the same Synsam location—but that is another story.