Omdömen om Europcar

Gunnar Eriksson

BBBBBBBBBB5 oktober 2026

Jag har hyrt 2 gånger de senaste 2 åren och alltid fått ett mycket trevligt bemötande och utmärkt service. Senaste gången hade jag ett önskemål om vilken bil jag ville hyra, men den fanns inte tillgänglig då. Men på något sätt lyckades han som satt i receptionen att få fram bilen genom att hämta den från Malmö.

Claire PlacialLokal guide

BBBBBBBBBB29 juli 202613 omdömen

Expérience ahurissante d'incompétence et de mépris. J'avais apporté, comme demandé lors de la réservation, mon permis et ma carte d'identité française (grand format). Mais la carte d'identité ne rentrant pas dans la machine à scanner, je n'ai pu retirer ma voiture. J'ai dû relouer une voiture chez Hertz, qui POSSEDE LA MEME MACHINE qui n'a pas non plus lu ma carte, mais l'employée a appelé sa hiérarchie et pu entrer mon n° de carte manuellement. En revanche cette location de dernière minute m'a coûté 1100 euros contre 500 prévus chez Europcar. La personne au comptoir n'a montré aucune volonté d'essayer de trouver une solution, n'a pas appelé sa hiérarchie, m'a juste opposé une fin de non recevoir. Si 1) Europcar signalait ne pas accepter les CI française et que j'avais emporté mon passeport, ou si 2) l'employé avait fait l'effort d'appeler sa hiérarchie pour trouver une solution, je n'aurais pas perdu 600 euros. Je suis scandalisée.

Douglas Larsson

BBBBBBBBBB2 juli 2026

Bra bemötande och snabb hjälp! Eloge till personal som arbetade 1/7 på utlämningen i Lund.

Rachel BurchatLokal guide

BBBBBBBBBB20 december 202515 omdömen

This was hands down the worst car rental experience I’ve ever had. After returning the vehicle, Europcar sent me a damage report claiming five very small scratches, including two located inside the door frame. The scratches were minor and likely from previous drivers that were never reported, which is especially believable given Europcar’s very inconsistent drop-off inspection process depending on location and staff. I accepted the damage report because I had insurance through my credit card and expected a standard claims process. Instead, Europcar refused to work directly with my insurance company and would only communicate with me, making the situation unnecessarily difficult. My insurance requested basic documentation, including: an invoice for the damages a closed contract an estimate for repairs Europcar explicitly told me they could not provide an invoice because they were not going to fix the scratches, meaning no invoice existed — yet they continued to pursue the charge anyway. I called every single morning asking for the remaining documents. Each time I was told someone would call me back. No one ever did. After speaking with multiple employees, they eventually stopped answering my calls entirely. I am now stuck unable to complete my insurance claim or recover my money. Europcar is charging for damage they admitted they will not repair, while refusing to provide the documentation required to resolve the claim. Unresponsive, unprofessional, and incredibly frustrating. Avoid Europcar unless you’re prepared for endless follow-ups and zero accountability

Mattis Gärtner NilssonLokal guide

BBBBBBBBBB27 november 202557 omdömen

Skulle boka bil via försäkring och då måste man ringa. Har spenderat 20+ minuter i olika växlar som skickat runt mig och nu ger jag upp och bokar en annan firma.

Mahesh PLokal guide

BBBBBBBBBB18 november 202535 omdömen

Amazing options with great cars and reasonable prices if one books on weekends

Alnawras Ibrahim

BBBBBBBBBB17 april 20252 omdömen

Väldigt bra service på Europcar