Omdömen om SAS Service Point Check-in

Vilhelm Björkskog

BBBBBBBBBB22 september 20265 omdömen

Nej nej nej nej

Bjorn SLokal guide

BBBBBBBBBB23 januari 202621 omdömen

So Arlanda airport got so many negative reviews that they turned off any review possibility. It’s a crazy airport where the bus from city or car rental drops you off a mile (20 min) away from checkin and security. Then you have to walk on, thru the taxfree, before turning around to walk another 20+ min in the opposite direction (not even on the same level) if you have the bad luck of flying out from a C-gate. And this is a new design 🙄. SAS will now have to take the heat as us customers have no other way to make our opinions heard 😱

Rossana

BBBBBBBBBB29 september 202510 omdömen

I am writing this after one of the most infuriating experiences I've ever had with an airline. I had a ticket booked from Arlanda and needed to check in a special baggage item. Multiple times in the lead-up to my flight, I contacted SAS Gold Customer Service, who asked all the necessary questions and explicitly confirmed that the contents were permitted. Not only that, they registered the special baggage on my profile. So imagine my shock when I arrived at the airport, and the personnel at the SAS check-in counter outright refused to print the baggage label. Their response? “Customer service are idiots.” I tried to reason with them, showed my documentation, and even called SAS Gold Support again. After multiple long, pointless calls and wait times, I was told (again!) that everything looked fine on their end. When I passed on my mobile phone to the personnel at the counter, the customer service personnel left the call. Anyways, the staff at the counter couldn’t care less. The man who claimed to be the “responsible” staff member on duty—at Arlanda on Sept 29, between 15:00–16:00—was nothing short of a bully. Arrogant, dismissive, and completely unprofessional. He repeatedly mocked customer service, saying they “don’t know what they’re doing,” as if it was somehow my problem that your departments don’t speak to each other. Let me be very clear: your internal dysfunction is not the customer’s problem. I followed your rules, I confirmed in advance, and I still ended up being insulted and denied service. I have been a Diamond and now Gold member for years, but I’m done. This is an entitled airline that treats its loyal customers like trash, evidently you don't need our money. This situation cost me both time and money—but honestly, I’d gladly pay even more just to never have to deal with you again. Your staff are rude, unprepared, and openly hostile—not just to customers, but to each other. It’s clear no one at SAS listens to customer feedback, because if you did, your service wouldn’t be this disgraceful. Shame on you.

Conny .GunnarssonLokal guide

BBBBBBBBBB1 oktober 202433 omdömen

Ett vidrigt flygbolag som borde bli av med sina rättigheter