Omdömen om SAS Group

Sergejs NikitinsLokal guide

BBBBBBBBBB29 september 202664 omdömen

Extremely poor customer service I have had several cases with SAS Customer Care, and unfortunately my experience has been consistently unacceptable. The biggest problem is not simply the waiting time. The real problem is that customer service repeatedly fails to properly read and understand the case and often responds with generic, template-based answers that do not address the actual questions. In one recent case, my final arrival was delayed by approximately 10 hours due to a missed connection. I submitted receipts for expenses caused by the disruption. Instead of reviewing those expenses, SAS replied that I had reached my destination with a delay of less than two hours. This is simply incorrect. I asked them to provide the calculation and evidence supporting this statement, because the actual delay was several times longer. In another case involving delayed baggage, an expensive item was missing from my suitcase. I repeatedly asked SAS to explain the legal basis for refusing the claim under the Montreal Convention. Instead of answering the specific question, I repeatedly received the same reference to SAS’s internal Conditions of Carriage. Eventually, the case was simply closed. I have had to repeatedly explain the same facts, resend information and correct basic mistakes in their responses. For a major European airline, I expect customer service to actually read the case, understand the issue and provide a substantive answer. Unfortunately, this has not been my experience with SAS. SAS may be a Scandinavian airline, but the level of customer support I have experienced is far below what I would expect from a major European carrier. I strongly recommend keeping detailed records, receipts and correspondence when dealing with SAS Customer Care, because you may need to explain the same situation more than once. Very disappointing experience. 1/5

Truls OlofLokal guide

BBBBBBBBBB27 september 202627 omdömen

Absolutely awful service. I recommend Ryan Air if you want a capable budget airline.

Sara RasLokal guide

BBBBBBBBBB1 september 202615 omdömen

Extremely disappointing experience with SAS. SAS tickets are very expensive, while the level of customer service is close to zero. We have spent lots of money on SAS tickets, yet the service we have received has been extremely disappointing. SAS damaged two of our suitcases, and I have been trying to receive compensation for more than eight months. I have exchanged dozens of emails with customer service and repeatedly provided the documents and information they requested. Despite all of this, the case is still unresolved and we have received no compensation. The service on board has also been disappointing. On some flights, the cabin crew have been unfriendly and unhelpful. Even when asking for a little extra water, we have been told that we need to pay for it. After spending more than $4,000 on SAS tickets, I expected a much higher standard of service and customer care. Instead, dealing with SAS has been frustrating, time-consuming and exhausting. After more than eight months and dozens of emails just to resolve a damaged-baggage claim, I unfortunately cannot recommend SAS. One of the worst airline customer-service experiences I have had.

A NLokal guide

BBBBBBBBBB29 augusti 202667 omdömen

Very disappointing experience with SAS regarding lounge access in Alicante. I purchased a more expensive SAS Plus Smart ticket specifically because it included lounge access. Before purchasing, I checked the lounge information provided through SAS and the SkyTeam information available via the links on their website. Alicante was shown as having an eligible lounge. When I arrived at the lounge, I was refused entry and was told that the lounge did not cooperate with SAS. I contacted SAS and even offered screenshots showing the information that was available to me when I made the booking. I also made it clear that this happened on two separate flights, so there was no question of a duplicate claim. SAS's response was particularly disappointing. Instead of addressing the obvious issue — why was this lounge presented in SAS's information as available to a passenger purchasing a fare with lounge access? — I was simply told that the lounge did not cooperate with SAS and that I had been informed about this at the airport. That completely misses the point. Being informed at the airport that a service I had already paid for was not available does not explain why SAS's own information led me to believe that it was available when I purchased the ticket. SAS then closed the case without properly addressing this question. I am not complaining about the price of a coffee or a lounge visit. I paid extra for a specific benefit, checked the information provided by SAS before purchasing, and was unable to use that benefit. What disappointed me most was not even the original mistake, but the way SAS handled the complaint afterwards. If the information provided by SAS is not reliable enough to determine whether a purchased benefit will actually be available at the airport, passengers should at least be told that clearly before paying extra for it. I have flown with SAS many times and have successfully used lounge access at other airports. Unfortunately, my experience in Alicante — and especially SAS's handling of the complaint — has seriously damaged my confidence in the information provided by the airline.

Felix Müller

BBBBBBBBBB18 augusti 20267 omdömen

Worst airline ever

Googles GuideLokal guide

BBBBBBBBBB16 augusti 2026176 omdömen

First flight with SAS and won’t be my last! They were amazing both of my flights.