Omdömen om SAS Sales and Service – Stockholm Arlanda Airport, Terminal 5

Jesper Lindblom

BBBBBBBBBB5 oktober 202610 omdömen

Disken på Arlanda har räddat mig flera ggr då jag reser närmare 100 resor om året. Fantastisk personal. Var trevlig så får du trevlig tillbaka, inte bara här. ;-)

A NLokal guide

BBBBBBBBBB29 augusti 202667 omdömen

Very disappointing experience with SAS regarding lounge access in Alicante. I purchased a more expensive SAS Plus Smart ticket specifically because it included lounge access. Before purchasing, I checked the lounge information provided through SAS and the SkyTeam information available via the links on their website. Alicante was shown as having an eligible lounge. When I arrived at the lounge, I was refused entry and was told that the lounge did not cooperate with SAS. I contacted SAS and even offered screenshots showing the information that was available to me when I made the booking. I also made it clear that this happened on two separate flights, so there was no question of a duplicate claim. SAS's response was particularly disappointing. Instead of addressing the obvious issue — why was this lounge presented in SAS's information as available to a passenger purchasing a fare with lounge access? — I was simply told that the lounge did not cooperate with SAS and that I had been informed about this at the airport. That completely misses the point. Being informed at the airport that a service I had already paid for was not available does not explain why SAS's own information led me to believe that it was available when I purchased the ticket. SAS then closed the case without properly addressing this question. I am not complaining about the price of a coffee or a lounge visit. I paid extra for a specific benefit, checked the information provided by SAS before purchasing, and was unable to use that benefit. What disappointed me most was not even the original mistake, but the way SAS handled the complaint afterwards. If the information provided by SAS is not reliable enough to determine whether a purchased benefit will actually be available at the airport, passengers should at least be told that clearly before paying extra for it. I have flown with SAS many times and have successfully used lounge access at other airports. Unfortunately, my experience in Alicante — and especially SAS's handling of the complaint — has seriously damaged my confidence in the information provided by the airline.

Ivan Tolcinsky

BBBBBBBBBB12 augusti 202611 omdömen

Lose the lugange also not pay any compensation! Worst company!

Grand-Duc Mike

BBBBBBBBBB9 augusti 20265 omdömen

TL:DR : SAS's quality of services is deplorable. Situation: I am supposed to fly from Arlanda to Schiphol. The SAS crew "requires" / demands cooperation from their clients as to immediately approach the front desk and deposit their cabin luggage for free. The receptionist then claims that my luggage is not included to start with and that I'll be charged. He sends me away from the depositing zone onto the side. I check my ticket for any mistake I may have made and the ticket clearly indicates that I am entitled to bringing a light luggage with me. I approach the receptionist again with the ticket rights and ONLY THEN he appologises and tells me that he read the formula of my ticket which stated "economy-light", so he just assumed I would need to be charged. Later on the plane, I sit down and as I am about to put on my belt, white spots come to my attention. The previous client must've sticked his chewing-gum onto the belt and it hasn't been removed. I ring for the hostess to come to me. No attention is given and as I verbally call the hostess, she responds by saying, she could bring me wipes so I'd wipe it off myself. So now, no matter what ticket I pay, it doesn't include a proper maintained seat ? Insults can't even describe how disgusted I am at the lack of attention on the part of SAS. They deserve to lose funding and cooperations from other companies. Who wants to associate with such an inattentive and unprofessional entity ? 🤮

karolyte69 Karolina

BBBBBBBBBB3 augusti 20263 omdömen

⭐☆☆☆☆ – Do not pay for seat selection with SAS I am extremely disappointed with SAS and would strongly advise other passengers not to pay extra for seat reservations. In March 2026, my husband and I flew with SAS from Europe to the United States. On flight SK907 (Oslo – New York) and on our return journey flight SK910 (New York – Copenhagen), I paid over €50 per person, per flight to reserve specific window seats in the two-seat section of the aircraft. I deliberately chose these seats so that we could sit together without strangers next to us during our long-haul flights. Despite paying a significant amount for this service, SAS failed to provide the seats we had purchased. Instead, we were assigned seats in the middle section of the aircraft, where there are four seats together. This was completely different from the seats I had carefully selected and paid for. After returning home, I submitted a formal complaint. Months have passed, and SAS has never contacted me or provided any explanation. The travel agency through which I booked the tickets refunded only €58, even though the amount I paid for the seat reservations was considerably higher. The most disappointing part is not only that SAS failed to deliver a paid service, but also the complete lack of customer support afterward. Charging customers for a premium service, failing to provide it, and then ignoring a legitimate complaint is unacceptable. If you are considering paying extra for seat selection with SAS, save your money. Based on my experience, paying for specific seats does not guarantee that you will actually receive them, and if something goes wrong, do not expect SAS to take responsibility or provide meaningful customer service. I have lost both money and trust in this airline. I will not fly with SAS again, and I cannot recommend them to anyone who expects the airline to honor the services they sell.