BiluthyrningHälsingborgsvägen 44, 261 42 Landskronahertz.se
Bra
2 omdömen · 1 källa
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Hertz Sverige i Landskrona har betyget 4,0 av 5 från 2 omdömen på Google, där snittet är 1,5.
Omdömena hämtas från källan som står vid varje omdöme. De som är skrivna på Betyga publiceras först när adressen de skrevs från har bekräftats och omdömet har lästs igenom. Vi kontrollerar inte att den som skrivit har varit kund.
Schnell und unkompliziert Alles am Automaten und gut verständlich gemacht
Svar från Hertz
Hello, Thank you very much for your positive feedback. We are delighted to hear that you found the process easy to follow! Kind regards, Hertz Customer Care Center
Hello, My name is Carol Mascarenhas and my husband - Garrette Fernandes had a booking with Hertz Car Rental landskrona,Sweden (Reference K67601615E7) . On 24th Dec 2023 we passed by the kiosk at Bildeve to pick up our car at 9am. We reached the kiosk and faced alot of problems with the pickup at the kiosk. It was extremely cold and we were on the phone with the agent for almost one hour and they were finding it difficult to help us out. We even told the agent to assist with sending someone to the kiosk to assist us with getting the key out for the rental as we had to drive to Borås. However the call got disconnected in between. We tried calling twice and no one was answering the number. This was frustrating. Then we tried from another number and spoke with Eliot the 2nd time. Again they really tried to help us out but the translation from Swedish to English on the kiosk was the issue. The screen showed license issuing country when in reality it actually wanted the nationality. Even though we showed the BI and License on the cam to the agent this discrepancy was not picked up even by them. Our initial pick up time was 9am and we ended up getting the car almost around 11am. So many times we asked the agent to send us someone to assist but they said we are trying to call the person and no one is answering. This is definitely not the way as the customer was suffering. It's nice that things are all digital but you need to keep atleast one agent on standby to assist if required. As a customer I lost 2 hours in the freezing weather and on the call with call center representatives. This was extremely upsetting and honestly I will question renting a car with Hertz next time. ==================================================== Below Updated (16/01/2024) 13 days after the below response from Hertz Sverige. I have not yet received any amount credited back to my credit card as goodwill that was promised.
Svar från Hertz
Hi Carol and Garrette, we would like to begin by apologizing very much for the bad experience you had in connection with picking up your rental car at our self-service kiosk. It is completely understandable that you are upset and disappointed. We will review your case and pass this on for training purposes for our support as well as for technical troubleshooting. We regret what happened and our customer service will give you goodwill by crediting a specific amount on your credit card. Hope you made it to Borås in the end and that you had nice days after all. Have a nice day! Sincerely, Hertz Customer Care Center
Svar från Hertz
Hej Peter, tack för ditt omdöme. Är det något du vill att vi ska se över är du välkommen att kontakta det lokala Hertz kontoret eller vår kundtjänst. Ha en fin dag! Vänliga hälsningar, Hertz Customer Care Center
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