We put in an order 3 months in advance of when we needed the parts. The order was delayed and no one bother to inform us. Turns out the mistake was attributable to the person that made the design for us regarding the delivery date and no apology was issued. We order drawers that were somehow forgot in the order system to the factory so we have not received them but have been billed for them. We order a custom made cabinet and were not informed it would not be custom made. They sent the full length parts and expect us to make the adjustments. It took 2 working days and 6 phone calls to get ahold of the customer service to not be helpful at all. Will absolutely refuse to get anything from them ever again. Would’ve been better off with IKEA, for 1/5 of the price.
Svar från Vedum
Hello Joana, Thank you for sharing your experience. We understand your disappointment and appreciate you taking the time to describe the challenges you encountered during your project. The feedback you have provided regarding communication, delivery and order handling is valuable to us. Customer satisfaction is important to us, and we continuously work to improve both our products and the experience we offer our customers. If you have any further questions, please feel free to contact our customer service at kundtjanst@vedum.se. Kind regards, Alexandra at Vedum Kök & Bad

