Uberconfusing process of receiveing a booked car from the self-service kiosk. Useless phone support. Require physical payment card with no alternatives. Avoid them - they will let you down. Update: I would be mad at myself, if I missed it. But there is literally not a single word anywhere in the booking information about required physical card - neither in the booking detail, nor or the help page. Check the photos attached. So - yes, it 100% your fault, and please stop lying about miscommunication.
Svar från Hertz
Update 2026.05.14 Hi Andrii, thank you for attaching images of some of the messages you have received. Unfortunately, it is not possible to attach images or documents in this forum. However, if you review the first page of the email you received regarding Online Check-in, the following information is clearly stated: Please remember to bring your driving licence and the credit card used for the booking. We appreciate your feedback and will review whether we can make this information clearer in the future. Kind regards, Hertz Customer Care Center --------------- Hello Andrii, We are very sorry to hear that you have had a poor experience with us. At present, a physical payment card with chip and PIN is required in order to collect a vehicle from our self-service kiosk in Skövde. In the future, it will be possible to pay using other methods. We truly regret that this information did not reach you through our various communications, and we understand that this has caused inconvenience. We hope everything works out for you. Kind regards, Hertz Customer Care Center
