BiluthyrningSommarvägen 2, 982 32 Gällivarehertz.se
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9 omdömen · 1 källa
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Hertz Sverige i Gällivare har betyget 3,9 av 5 från 9 omdömen på Google, där snittet är 3,3.
Omdömena hämtas från källan som står vid varje omdöme. De som är skrivna på Betyga publiceras först när adressen de skrevs från har bekräftats och omdömet har lästs igenom. Vi kontrollerar inte att den som skrivit har varit kund.
Friendly and fast communication. Hertz Gällivare has shown flexibility and a professional, customer-oriented way of dealing with problems. We have a good memory of Hertz here, allowing a seamless sidetrip to Skierfe viewpoint from our Scandinavian train trip.
Svar från Hertz Sverige
Hi Roald, Thank you for your kind review! 😊 //Hertz Customer Care Center
The staff was super helpful and even though at first calling them in english was making some trouble, in the end everything was solved to our utmost satisfaction. The car was relativly new and perfectly clean. Before our vacation in sweden, I had a question about the pick up process at the airport, since we could not book any car at the city. But then they said, it would be no problem to change the pick up location to the city of Gällivare. During our time in sweden we had some spontaneous change of planes and asked for a pick up time after there opening hours and they offered the simple solution of picking the car up at the Grand Lappland Hotel next to the train station, which was perfect for us.
Svar från Hertz Sverige
Hi Johannes, thank you for your nice review. How nice that you are satisfied with the car and the service we were able to offer. Welcome back! Sincerely, Hertz Customer Care Center
This is a joke of a Hertz location. Horrible customer service. The location is inside a Volvo dealership. They won't pick you up from town and don't let you know they are closed for lunch from 12-1pm. I had called otw there (11:50am) to ask for a ride from town. They said no. And also didn't tell me they were closing in a few minutes. I never met anyone (pickup and return) but spoke to a man a few times who hung up on me twice. I needed to return the car a day later but upon calling, the same man flatly said no, I could not. Ok, so I hustled back but wound up returning the car 2 hours after the agreed upon time. Again, no one was there so I called and he said he would not charge me a full day but on the final bill, you bet he did! If there is a choice, please do yourself a favor and rent somewhere else. I'm a pretty loyal Hertz customer (President's Circle) bc I've had great customer service at all other locations. But this one is run by the most mean and disgruntled person I interacted with in Sweden.
Svar från Hertz Sverige
Hi Ben, We apologize for your bad experience and that we did not live up to your expectations. Since you did not book your car at the railway station, we were unfortunately not prepared and staffed to be able to pick you up there. We must also apologize that we were not clear that we would not be there when you arrived at the Hertz station and that we were not clear that you would pick up your car key in a key box. Unfortunately, we were unable to extend your rental as we were fully booked and all cars were occupied. Sorry that there was a misunderstanding regarding the billing of the two hours you arrived later. We have credited your card with one day, which will appear on your account within a number of working days. Thank you for your feedback and we apologize once again for the poor customer experience. Have a nice day! Kind regards, Hertz Customer Care Center
Despite pre-payment, reservation and checking in, we ended up without a car, having to book a cab for all travels. Clearly they need to update their processes. The main company Hertz did respond to our official complaint and refunded us plus payed our taxi
Svar från Hertz Sverige
Hi Seraina, we're again very sorry about this situation. As we communicated via email, we have entered a refund for the taxi journey and hope that you have now received the refund. You are always welcome to contact us again regarding your matter if you have any questions. // Hertz Customer Care Center
Absolutely terrible service. They did not follow their own process and gave our car away without notifying or contacting us. Avoid at all costs.
Svar från Hertz Sverige
Hi Dylan, we are sorry to hear about your situation, to be able to help you further, please contact us on customer care center and we can help review your case. //Hertz Customer Care Center
Hjälpsam trevlig personal som alltid ordnar en bil till "vettigt" pris!
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