I reserved a car for the same day, received confirmation and all instructions on how to pick up the car. I took taxi from the airport, arrived at the kiosk at the agreed time and, to my surprise, the keys to my reserved car were not inside the self service kiosk. I called the 24/7 technical support, where no one could help me because there were no spare keys in the kiosk that could be given to me at that time. So instead of renting a car, as it was night time, I had no other option than spending more money on a hotel in the city + taxi to that hotel! I travel quite a lot, but this has never happened to me before. During this week, I have not even received any apology, nothing. Next time, I will use a different company.
Svar från Hertz
Hi Jan, we truly regret the poor experience you had with us and sincerely apologize for the situation that occurred. We should have stopped further incoming bookings in the systems, but due to a misunderstanding this was not done, and we are very sorry that this affected you. The responsible person will contact you to discuss some form of compensation for what happened. We hope it worked out in another way and that you eventually reached your destination. Wishing you a great day! Kind regards, Hertz Customer Care Center
