I recently had a disappointing experience with Hertz in Ludvika, and I would like to explain my situation. I rented a car from Hertz Ludvika and performed a quick visual inspection before taking it, but I did not notice any issues at that time—and unfortunately, I did not take any photos. When I drove the car to Arlanda, a Hertz employee inspected it immediately upon return and identified several defects using their detailed inspection process. At Hertz Ludvika, however, there is no immediate inspection when a car is returned. In one of my previous rentals, the inspection was done nearly two days after I returned the vehicle. This delay creates the risk that damages could occur after the car has been dropped off but before it is officially inspected. As a result, customers can be wrongly held responsible for damages they did not cause. I have now received a bill for damages that I firmly believe were caused by someone else. When I contacted Hertz Ludvika, they declined responsibility and directed me to their customer service team instead. The issues I see are: Lack of immediate inspection: Hertz Ludvika does not inspect cars as soon as they are returned. If the car is returned at night, it should at least be checked the following morning. Problems with the automated key drop-off system: While the system looks modern, it introduces several risks: a. The car may not be parked in the correct spot. b. Existing damages may not be detected or documented before the next rental. c. No receipt is issued upon return—customers must request one separately through customer service. Automation can improve efficiency, but it should not lead to the company shifting its responsibilities onto customers, especially when issues arise due to procedural gaps or delayed inspections.
Svar från Hertz Biluthyrning (Tanka)
Hi Ashwin and thank you for constructive feedback. I would like to talk to you to see if we can look in to this particular case, I understand you feel wrongly held responsible for damages. If possible, please call me on 0243257776, Jonas Skogbergs, station manager, Rolf Ericson Bil Företagen
