I have been experiencing an issue with the kitchen fan for almost 3 years. The filter net has loosened, and the edges are not tight or properly secured. This makes it difficult to remove and clean the filter, and during the process we have even injured our fingers. However, the support representative kept insisting that this issue does not affect the functionality of the filter or the fan, and i have to prove more to get replacement and therefore the case is closed. I find it very strange that a product issue causing customers to injure themselves is not being taken more seriously. I expected better customer service from Franke support, especially regarding such a small and inexpensive part. More understanding, politeness, and willingness to help would have been appreciated. Product quality i would rate Franke one of the best in the market therefore I am giving 4 stars. 330.0657.418 – FLÄKT FVAD A90 SVART MATT, Franke Futurum.
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