Omdömen om Best Western Plus Park City Malmo

Rob Schadé

BBBBBBBBBB2 juni 20262 omdömen

We booked the good morning hotel/because it looked nice for a overstay

We booked the good morning hotel/ vessel in gotenburg. Check-in went smooth and the girl at the reception was very good. After a litlle while we found out she was handling the reception / bar / kitchen and problems of the guests at her own. Guests arriving needed to wait for check in 15 minutes, same at the bar and ordering food. I wonder if management know about this situation?? And how is safety managed for all guest??? Where is the Muster point, who checks if everybody is of the vessel when a situation occurs. One person taking care off all things and responsabilities ? I had a discussion with my wife to leave the vessel and book something else with extra costs cause this company is playing with our and other lives. Shame on the managment with ostrich politics. I hope somebody from the managment will pick this up, i hope people will not be booking anymore. Rob Schadé.

K

Kasra

BBBBBBBBBB31 augusti 20209 omdömen

I had couple of booking in different…

I had couple of booking in different hotels, all of them accepted to cancel my booking due to corona virus crisis but This hotel was the only one which refused to cancel or modify the booking date for me due to corona virus crisis! It’s a shame! Also the receptionist was so rude!

Michael Longstaff

BBBBBBBBBB18 augusti 20205 omdömen

No customer service

I booked a room with this hotel group in Lund but due to covid we were unable to travel, we contacted all the hotels we had booked for the trip and everyone understood the circumstances and cancelled our bookings except this hotel group.They refused any refund, charged the full price and did not answer any emails. Once they have your booking they dont care and have no customer service or respect. I will never use this hotel group again and recommend you dont either.