Grand

Peter Hogland

BBBBBBBBBB9 juli 202642 omdömen

Gud så sunkit och slitet hotell

Gud så sunkit och slitet hotell. Bodde här för drygt 40 år sedan- då var det superbra hotell.

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Philip Berman

BBBBBBBBBB28 juni 20262 omdömen

Don't go to Grand Hotel, and if you do, don't bring any valuables

We stayed at Grand Hôtel Stockholm on April 18–19, checking in at 1 PM on Saturday and checking out Sunday at noon. We have visited Grand Hôtel many times over the years and had every reason to expect the standard of care the hotel is known for. What happened instead — both the incident itself and how it was handled — was deeply disappointing and, frankly, unacceptable. During our visit to the spa on Saturday afternoon, my wife's watch was stolen from a locked locker. The locker showed no signs of forced entry, meaning only someone with key access could have opened it. The spa was nearly empty at the time. My wife was at no point more than a short distance from the locker and did not leave the area unattended. Shortly after the theft was discovered, a member of the spa staff volunteered that they had seen the watch — confirming it had been in the locker. How the spa staff responded The response from the spa team was, in a word, passive. Rather than immediately escalating the situation internally, alerting management, or securing the area, staff appeared uncertain and slow to act. It was we — the guests who had just been robbed — who had to ask for a Manager on Duty to be contacted. This should never have been necessary. At a hotel of this calibre, staff should be trained to respond to a serious security incident immediately and decisively, not wait for a guest to prompt them. How management responded Manager on Duty (Housekeeping Manager) was contacted, but the conversation that followed left us with the clear impression that the severity of the situation was not understood. We were not offered a private room to speak — the discussion took place standing in the lobby. There was no incident report presented, no clear action plan offered, no security manager called in despite my explicit request. The overriding impression was one of indifference. The hotel did not even offer to cover our spa visit — we had to raise this myself at checkout. The weeks that followed In the weeks since, we have had several meetings and exchanged numerous emails with hotel management, including the CEO. The hotel's internal investigation has now been formally closed with no findings. Their official position, communicated in writing, is that they bear no responsibility — despite the fact that the theft occurred in a locked locker in a controlled, access-monitored environment operated entirely by their staff. Their response has included suggestions that my wife may have been mistaken about the watch's location, that she was briefly in a changing cubicle and therefore not continuously present, and that the possibility of the watch having been accidentally dropped cannot be excluded. These are not serious arguments. They are attempts to avoid accountability. Rather than acknowledging what happened, the hotel has chosen to question my wife's credibility — casting doubt on her account of events while offering no credible alternative explanation for how a watch disappears from a locked locker in a controlled environment. For a guest who came to them in good faith, this approach has been as distressing as the theft itself. In summary Grand Hôtel Stockholm markets itself as one of Scandinavia's finest luxury hotels. A hotel at that level should be judged not only by how it performs on a normal day, but by how it behaves when something goes seriously wrong. On both counts — the immediate response and the subsequent handling — Grand Hôtel has fallen far short of any reasonable standard.

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David A

BBBBBBBBBB19 maj 20262 omdömen

supervistelse

supervistelse, verkligen, précis som alltid

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Susanne

BBBBBBBBBB26 mars 202515 omdömen

Slitet gammalt rum med badrum utan…

Slitet gammalt rum med badrum utan värme och kass belysning. Trots pågående renovering utvändigt och att vi blev väckta av arbetare utanför fönstret, så fick vi betala ett saftigt fullt pris. Riktigt slitet hotell som även är i stort behov av renovering invändigt. Hyr man ut i samband med utvändig renovering och arbetare som för oljud så bör man erbjuda rabatterat pris. Otroligt dåligt hanterat. Rekommenderas ej. Mycket besviken.

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Juan lucas

BBBBBBBBBB13 mars 20252 omdömen

Ville bara ha lite kul i sviten

jag och frugan hade det lite kul i sviten , men då kommer städerskan in och frågor om jag vill ha roomservice, helt oacceptabelt! De kunde tänka sig en kompensation på en valri drink i baren, men vi lämnade så fort vi kunde.

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Angelics Ewö Reimer

BBBBBBBBBB6 mars 20246 omdömen

Fantastiskt

Fantastiskt! Bodde i 3 nätter och testade restaurang, bar och roomservice. Mycket bra och lyxigt. Rekommenderar verkligen ett besök för alla som vill ha något extra.

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alex taylor

BBBBBBBBBB18 februari 2024

good food

Came to sweden for vacation and this was the best food ive have tried, totally recommend this Hotel

Alexander S

BBBBBBBBBB12 november 20233 omdömen

Trevlig personal och bra service men…

Trevlig personal och bra service men vill ogärna ta en gemensam nota på detta ställe igen. Orsaken är att de drog av dubbelt för en av drinkarna och detta trots att de var medvetna om att en av gästerna hade betalt redan. Uselt och det gjorde mig 244 kronor fattigare.

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customer

BBBBBBBBBB27 augusti 20233 omdömen

Lovely hotel in a great location.

Lovely hotel in a great location. I stayed in room 245 on 25-27th August. The hotel has a very poor security and our bag was stolen on 27th August. We lost our passports, phones and credit cards. The thief easily past everyone and stole all our identity. All the hotel done was apologise and I feel let down after paying such a huge fee to stay there to feel secure. I'd advise all people to be more vigilant and be aware as everyone who you see in hotel is not resident and could be potential professional thief.

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Xiaoyu Xu

BBBBBBBBBB21 april 20234 omdömen

Jag fick bytta 3 gånger för att få ett rum som är enligt bokningsspecifikation

Jag har fått en present från min son för att bo Grandhotel Stockholm på min födelsdag. Det beskrevs i bokningsbekräftelse " sea view, 30 m2....." . När jag checked in på hotelet fick vi ett rum som motsvarande ett rum på 3 stjärnigt hotel. Vi tog det upp hos personalen och undrade om vi fick fel rum. Först jag var informerads att det var rätt rum. Jag konfronterade att rummet som jag fick kunde bara kostna 2000 kr - 4000 kr. Då vi ombeds att vänta om de kunde hitta ett annant rum. Efter 1 timmar återvände jag till dem och fick ett bättre rum, som motsvarande ett rum på ett 4 stjärnigt hotel. Då jag tog foto och skickat till min son om det stämmade som han bokat. Min son meddelade mig att det inte alls stämmade med boknings specifikationer. Därefter jag gick till frontdesk och konfronterade personalen. Efter några konversationer fick vi ett helt annant rum som exakt motsvarade enligt boknings specifikationer. Det tog flera timma för att rätta till ett rum. Vi har bytt 3 gånger för att få ett rum enligt boknings specifikation. Det verkade att personaler tyckte gäster var dummare än dem sjäva. Sådan service och beteende mot gäster är väldig sällsyn i hotelbranchen.