Finnair

A

Anders Palmgren

BBBBBBBBBB18 september 20267 omdömen

Usel service

Skulle boka 4 extra väskor från Delhi till Stockholm. Har alltid betalat 47€ som silvermedlem, senast i Maj och Juni 2026 då jag hade med mig 3 väskor till Sverige varje gång. Nu höjde dom just priset med 270%. Man kan boka 4 golfbagar för 300€ men 4 väskor kostar 572,5 €. Väntade i 40 minuter på en agent i deras chatt, som bara refererade till hemsidan. framöver. Använder poängen till uppgradering, sen blir det Lufthansa framöver. Riktigt uselt!

Daniele Di Leva

BBBBBBBBBB1 september 20263 omdömen

My experience with Finnair has been…

My experience with Finnair has been extraordinarily disappointing, not only because of the original disruption but, even more so, because of the arbitrary and predatory manner in which the company has subsequently handled my reimbursement claim. During the same trip, my baggage was delayed on BOTH the outbound and the return journey. This was not a minor inconvenience: I had to change my travel plans and purchase necessary items while waiting 4 days for my luggage. Nonetheless I understand that these things can happen. The real issue is the way Finnair has handled my subsequent reimbursement claim, in a manner that I consider arbitrary, opaque and bordering on deceptive/fraudolent. Following my return, I submitted a reimbursement claim supported by the requested receipts and documentation. The expenses were incurred directly as a consequence of the baggage delay and, to the best of my understanding, were fully consistent with Finnair’s own published policy concerning reasonable and necessary purchases in the event of delayed baggage. I only bought some personal hygiene items and the cheapest available basic clothes(e.g.,underpants, socks, 2 t-shirts, etc.) Finnair nevertheless decided to arbitrarily reduce my reimbursement by 75 €. The most troubling part is not even the reduction itself. It is the complete refusal to explain it. I repeatedly asked Finnair to tell me which specific expenses had been considered unreasonable or unnecessary, which items had been rejected or partially reimbursed, and how they had arrived at their conclusion. Their answer was essentially that, following their assessment, “the reimbursable amount was determined to be XXX euro.” That is not an explanation. No item-by-item breakdown. No indication of which expenses were rejected. No reasoning. No reference to any specifics. These expenses arose because Finnair delayed my baggage, twice, and my claim concerns Finnair’s responsibility and Finnair’s own published reimbursement policy. At this stage, the decision appears entirely arbitrary and I consider this kind of claims handling predatory in its purpose and effect: a company reduces a documented reimbursement claim by an unexplained amount and apparently expects the customer simply to accept the loss, knowing that many people will probably not have the time or energy to keep challenging a relatively small sum. If Finnair believes part of my claim is not reimbursable it should be able to say which part and why. That is a very basic standard of transparency and accountability. Baggage delayed on both legs of the journey was bad enough. Having my reimbursement claimed denied did not improve the situation. Having to repeatedly chase Finnair merely to look for an explanation for an apparently arbitrary reimbursement decision has made the experience considerably worse. Incurring in additional unfair 75 € loss will make it my worst experience with an airline until now. I would strongly advise other passengers to stay away from this very unprofessional airline and the competent authorities to look into this kind of behavior.

Elpidio Rafanan

BBBBBBBBBB18 augusti 202635 omdömen

Very restrictive hand-luggage policy

I was lured by a self-transfer hack advertised by Kiwi that included a segment by Finnair from FCO to DEL via HEL and happily paid for what I thought was a good buy. When I checked into Finnair, I got the message that hand-carry luggage plus personal item should not exceed 7.5 kg. I needed to pay an additional 90 Euro to check-in my 10-kg luggage. I give 3-star to Finnair for such a restrictive luggage policy, but 1-star to Kiwi for not making this out-of-norm luggage policy transparent at the point of purchase.

Arie Fasman

BBBBBBBBBB30 juli 2026

Our first and last flight with Finnair

Our first and last flight with Finnair My wife and I are a freshly married couple who were travelling from London Heathrow to Shanghai on 30 July 2026. Our flight departed from Heathrow at around 6:00 PM. We fly more than 10 times a year and had never flown with Finnair before. Although Finnair was more expensive than other airlines, we chose it because we expected a premium experience. Instead, we had one of the most disappointing customer service experiences we've had with any airline. We arrived at Heathrow around four hours before departure and were among the first passengers checking in. We were told that we couldn't sit together because the flight was full. We explained that we weren't asking for premium seats or extra legroom—we simply wanted two standard seats together. The only answer we received was that we would have to pay extra. When we asked why, the check-in agent told us that "they" designed the system this way. There was no real explanation and no willingness to help. The interaction felt cold, dismissive, and unfriendly. We were then told to ask again in Helsinki, as our second flight supposedly had seats available. At the boarding gate, another Finnair employee confirmed that he could see available seats together on our Helsinki–Shanghai flight and told us it should not be a problem to arrange in Helsinki. However, once we arrived in Helsinki, the transfer desk told us the exact opposite. We were informed that the Heathrow staff had misled us and that if we wanted to sit together, we would have to pay. There was no attempt to find a solution or show any flexibility. To make matters worse, on our first flight another couple asked me to swap seats so they could sit together because Finnair had separated them as well. This made it seem less like an unfortunate coincidence and more like a recurring practice. The aircraft itself was comfortable, and Helsinki Airport was pleasant to transfer through. Unfortunately, those positives were completely overshadowed by customer service that felt indifferent and a seating policy that gave us the impression that passengers travelling together are expected to pay extra simply to sit next to each other. This was our first experience with Finnair, and it will also be our last.

mark voon

BBBBBBBBBB2 juli 20264 omdömen

Finnair cancelled my long-haul flight from SIN-HEL and refused fair compensation.

Finnair cancelled my long-haul flight from SIN-HEL and refused fair compensation. Finnair cancelled my long-haul flight (AY132, Singapore–Helsinki) and offered just €146 in care costs, refusing the €600 lump-sum compensation owed under Article 7 of EC Regulation 261/2004. Their justification? An "extraordinary circumstances" defence based on an A350 hydraulic pump failure — yet their own letter describes the fault as a "widely documented design issue affecting the entire A350 fleet globally throughout the type's operational history," with European Aviation Safety Agency having issued multiple mandatory Airworthiness Directives. A fault that is extensively documented and subject to repeated regulatory directives is, by definition, foreseeable — which is the precise opposite of extraordinary. The Court of Justice EU set a high bar for this defence in Wallentin-Hermann, and Finnair's own account of the fault fails to clear it. I have formally rejected their determination and am pursuing the full €600 claim through AirHelp. If Finnair cancel your flight and cite technical faults, do not simply accept their refusal — know your rights under EC 261/2004 and push back.

Johnny Considine

BBBBBBBBBB23 juni 202639 omdömen

Wish I had read those before flying…

Wish I had read those before flying with them. Absolute worst Ryanair are like Emirates compared to them So low grade

Cecilia Griph

BBBBBBBBBB1 maj 2026

Flög med Finnair från Findland till…

Flög med Finnair från Findland till Arlanda Stockholm. Mina väskor kom tyvärr inte med detta flyg. Fick då ett SMS när jag landade att jag skulle göra en anmälan om detta. Fick nummer att för att kunna se information om mina väskor. Ringer till kundtjänst och frågar vart mina väskor är som skulle åka med flyg från Findland 1 maj klockan 16.00 och får då veta att detta flyg blivit inställt. Har inte fått någon information om det på SMS eller via mejl från Finnair vilket jag anser vara väldigt dåligt hanterat.

R

Rosamund West

BBBBBBBBBB24 april 20268 omdömen

Zero passenger safeguarding

Finnair do not care about passenger safety unless you’ve paid first class prices. We were threatened with violence by another passenger on a long haul flight and the crew’s response was that the other passenger couldn’t be asked to move because he had paid a lot for his seat, so we just had to suck it up or move to sit separately from our 7 year old child. There were no consequences for the passenger who made loud, violent, explicit threats. We were treated with suspicion and disdain. Avoid

Kim Nielsen

BBBBBBBBBB1 april 202621 omdömen

We are currently in Sri Lanka being…

We are currently in Sri Lanka being forced to take a heavily prolonged flight!!° We are currently in Sri Lanka. Our flight home was cancelled by finnair operated Qatar Airways, who, as they mailed us about the cancelletion, adwised us that we had option to choose two future flights, but had to do it through Finnair. Same dsy Finnair told us they only had one possible flight home, via Doha and London to Copenhagen, and forced us to accept. We did, but emphazised that we are traveling elder and babies together, the 20 hours flight via london would be a big problem. They did not contact us, but we learned that direct flights from Doha to Copenhagen had several options. And they only lasted 13 house which was why we ordered Them in the first place. As we learned that we obviously contacted finnair to choose this option. Finnair now said that Qatar airways info about our optional two changes no longer was possible as we had accepted the option they said was the only one. The downright lied to our faced. Avoid these dishonest people.. PS...the Danish Ministry of Forteigh Affairs afvises all traffic, even transit via Doha is avoided due to danger og war activities!! Finnair is taking us hostages and display a stunning disregard for their customers safety... Shame on Finnair!!!...we will on our late return investigate our legal option to hold this company accoundable... Edit

Purni Roy

BBBBBBBBBB12 februari 2026

Absolutely terrible experience with…

Absolutely terrible experience with their customer service. My flight was cancelled, and I spent three hours on hold just to be told they couldn't help with rebooking. For a national carrier, the lack of support during a crisis is embarrassing. I expected much more professional treatment