Akelius

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Celine Gregoire

BBBBBBBBBB21 augusti 2026

Minus 1

Minus 1 Constantly renovating noisy , kids running around slamming doors , extra poor management lucky if things get done Dirty everywhere your fridge is broken? Expect to wait forever . Calling system meant to delay any action Elevators often broken as are their cheap appliances Rent is way to much since it’s old building all is falling apart and it takes ages to fix things

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Celine Gregoire

BBBBBBBBBB11 juli 20262 omdömen

Bad management dirty/ no ventilation in…

Bad management dirty/ no ventilation in garage, water comes in garage when it rains , stays there for ever , leaking water Dealing with management is difficult They don’t reply most of the time. Changed their phone system so they do t have to talk to you. Noise from work in building that never ends Rénovations that take for ever , doors to entry not working. Building manager very angry person.

alaa

BBBBBBBBBB7 juli 2026

I am writing to make a formal complaint…

I am writing to make a formal complaint regarding how my rental application was handled by Oliver. This has been one of the worst experiences I have had with a letting agency. From the start, communication was very poor. I explained that I work as a Care Assistant, receive housing support from the council, and have a working guarantor. However, my application was rejected because my guarantor was not taken into account. When I reminded Oliver, I was simply told it was too late to review my application. After posting a Google review, the manager emailed me asking me to remove it, promising to resolve the issue. Instead, I was passed to another employee who said my application would be sent back to the team, but I never received any update. Despite contacting both the manager and the employee several times by email and phone, I was given different answers every day and no one ever followed through on their promises. I was repeatedly left waiting without any clear communication. I am extremely disappointed with the way both my application and complaint were handled. I would like to know why my guarantor was ignored, why I was asked to remove my Google review before my complaint was resolved, and whether this level of service reflects your company's standards. Finally, the two-bedroom property I applied for has remained vacant for around two months, which makes me question whether I was given accurate information when I was told it was no longer available.

Catherine Hall

BBBBBBBBBB3 juli 2026

Refuse to fix broken AC - avoid at all cost

They are the absolute worst and do not care at all about their tenants. We pay $2,700/month for a 3 bedroom apartment that is supposed to have a central ac unit (this is included in our lease) and yet it has broken down two summers in a row (during which we have experienced some of the worst heatwaves ever recorded) and Akelius does not care to fix it. They deem it an emergency and yet 2 months later it is still broken and they dare to respond to our emails by saying that someone came to fix it so they are confused as to why we are still complaining without bothering to come check if the ac works or not. It is 31 degrees Celcius in the apartment and Akelius is basically ghosting us at this point, which is completely unacceptable for the high rent we pay. Avoid them at all cost.

Amol G.

BBBBBBBBBB12 juni 20262 omdömen

Smoke issue 4800 Boul De Maisonneuve O

Worst management, they never look into issues, you'll keep loggging tickets and they will close withiut any justification...especially 4800 Boul De Maisonneuve O building. No one is responsible.

Tech

BBBBBBBBBB27 maj 2026

Bad management - Montreal

They advertise the building as a non-smoking dwelling, but that is not true. The entire floor and even the lobby often smell of smoke, and the odor enters the units. If you have young children or elderly family members, I would strongly recommend considering other options. Management has not been able to control or resolve the smoke issues.

kurt john

BBBBBBBBBB7 januari 2026

I had been living in my unit since…

I had been living in my unit since August 2025, located in NDG in the city of Montreal, Quebec. I had some issues in my unit and also outside in the building, which was resolved in a reasonable time frame. The technician named Joey, responded and resolved my main issue with the kitchen faucet. He was kind and understanding, replacing it completely with a new one, also help fixed my glass door shower, which was making noises when opening. I am very pleased with the help Joey provide.

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O G

BBBBBBBBBB5 oktober 20254 omdömen

Des voleurs!

Des voleurs! Quand j’ai rendu l’appartement, ils ont essayé de m’arnaquer sur la régularisation des charges. Ils m’ont remboursé 40 € de moins que ce qu’ils me devaient, sans explication. Pour une si petite somme, je ne peux même pas engager de recours.

Jin Adamova

BBBBBBBBBB31 juli 20253 omdömen

Never again, money lost

They are very nice and efficient when you are signing up with them and then it quickly goes downhill. The apartments looks nice but the design is totally useless (cupboards / switches out of reach, etc...) Their maintenance company (Streamline) cancels appointments without notifications, or they let you know by email on the day so that you don't realise it has been cancelled. Customer services never include their name in any emails so there is no accountability. They scam you out of a partial deposit when leaving the property for leaving a cobweb or a spec of dust. I had mould in the property and reported it throughout but they deducted a deposit for it. The rent is high as it is, but please note that they then raise the rent substantially every year including the 'pet' rent. They showed the property to a prospective tenant after I had moved out, the agent left the loo running for a week, then lied about it, Thames Water charged me £320 for that one week I was not living there and Akelius refused to take any responsibility for it. Hands down the worst rental experience I've had. I'd never rent with them again.

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Tenant

BBBBBBBBBB9 maj 20254 omdömen

Horrendous agency

Horrendous agency, no accountability whatsoever. I have been escalating issue with heating for months and no reply or repair has been done.