Omdömen om Starbucks

Dio_lifestyleLokal guide

BBBBBBBBBB14 oktober 202695 omdömen

Nice location and as always good ☕️

Lidia Delura.

BBBBBBBBBB21 september 20263 omdömen

I was at this Starbucks on September 20th at around 15:30, and unfortunately, the service that day was very slow. First of all, I want to emphasize that the person working at the register was genuinely doing everything she could, and I have absolutely no issue with her. She was handling the entire queue at the register while also taking care of food and a delivery order. She was constantly running back and forth, trying to manage everything at the same time. At one point, she even apologized to us for the wait and explained that she needed a moment to finish everything because a delivery order was due to be picked up in two minutes and she simply needed to prepare the bags. Unfortunately, her colleague was standing right next to her behind the bar, waiting for orders instead of helping her with the queue or at least helping with the receipts and the bags for the delivery order. From what I could see, this was exactly what she was trying to deal with at the same time. The tablet had been making notification sounds for quite a while because several customers’ delivery orders were waiting. No one else seemed to react to it. I could hear the people behind the bar laughing just moments earlier because a delivery order had come in, even though there were no drinks left for them to prepare. The tablet continued making sounds, so eventually the person working at the register had to deal with it herself Her colleague could clearly hear her apologizing to customers and could see that she was also trying to take care of the delivery order, yet he chose not to help her neither with the queue nor with what she needed to do for the delivery order. As someone who also worked at Starbucks several years ago, although in Germany, I found this very difficult to understand. When one person is clearly overwhelmed with work while another person has the opportunity to help, I believe the basic thing to do is step in and support your colleague. Especially when the lack of support is clearly making the service significantly slower. My drink was prepared by her colleague, and unfortunately, even the easiest drink to make a latte was not prepared properly. The milk had already been steamed and the coffee was ready, but then he stood there for around two or three minutes using his phone and seemed to simply forget about my order. Only when I pointed out that the milk had already been steamed did he realize that my drink was ready. He was also coughing behind the bar without covering his mouth. It was quite unpleasant to watch, especially because it immediately makes you think that something could potentially end up in the coffee. I have worked in the restaurant industry myself, and to me, this kind of behavior is not acceptable when handling food and drinks. In the end, I waited around five minutes for my latte, even though there were no other drinks ahead of my order. When I finally received it, there was also so much foam that it looked more like a cappuccino. I really do not think the person working at the register was the problem, quite the opposite. It was very clear that she was genuinely trying to keep everything under control, and she continued smiling at us even though she had far too many things to handle at once. The problem was the lack of teamwork and support from her colleague, which made the service unnecessarily slow and frustrating for customers. I do not know exactly what procedures and service standards are expected at this Starbucks, but I don't think so is any different between starbucks in another countries.. I have never seen one person running back and forth trying to keep up with everything while the others simply stand nearby without helping.

Amanda Gojka

BBBBBBBBBB21 september 20265 omdömen

Gott brygg kaffee 👍

Cecilia SLokal guide

BBBBBBBBBB20 september 202647 omdömen

Tog lång tid få min dryck. Beställde någon pumpa matcha med kräm ovanpå. Såg ingen kräm, var ingen pumpasirap i. Dryck var grön men smakade kallt vatten. Han som fixade dryck hostade i sina händer hela tiden, sen tog tag i muggarna högst upp (där man dricker)... Snöt sig flera ggr men tvättade aldrig händerna. Stökigt & tog även lång tid få denna vattentryck. Mitt sällskap (vi beställde tillsammans) fick sin dryck långt före & var klar med den innan min kom.

Malou wiklundLokal guide

BBBBBBBBBB6 september 202671 omdömen

Got kicked out bc my friend was a bit late Today (6/8- 26) I was meeting up with a friend for a "fika" at Starbucks in MOS. My friend was running a bit late so I go upstairs and sit at the least inviting table just infront of the stairs to wait for her. 2 minutes after I sit down a staff member tells me to leave bc I haven't ordered anything. A bit ashamed, bc she says it in front of other customers, I explain my friend is on the way but that don't change the staffs attitude - she asks me to leave anyway! Because "we have a lot of customers today" and I say once again my friend will be there in just 5 mins and we will be ordering asap she comes but no - the staff say I need to leave or order NOW. This is by far the worst service I've ever had in a coffee shop. I left and we went to j&j instead and they had more customers, fewer available tables and NO problem with me sitting there a couple of mins before she came. I buy coffee from SB every other day so now you lost a regular.

Aron Bosnyak

BBBBBBBBBB5 september 20266 omdömen

The slowest service in the world.