Omdömen om SOVA

Manuel MogollónLokal guide

BBBBBBBBBB18 juli 202689 omdömen

Incredible service and experience. We got to try every possible type of bed, model and stiffness until we found what is best. Nadia was exceptional, amazing knowledge and attention to detail helped us get the perfect bed. No rush, no stress, just epic service.

Max T

BBBBBBBBBB18 juli 2026

Personal väldigt motvillig att erbjuda service. Suckar högt i telefon och säger först att det ej går att genomföra någonting men ger sedan med sig att det visst går, bara att det är ”osmidigt.” Butiksdöden i sitt esse.

Kimela SadediniLokal guide

BBBBBBBBBB18 juli 202623 omdömen

Me and my partner had a great experience at Sova Kungsgatan, Nadia assisted us in choosing our bed and has been extremely nice and professional, answered all our questions and gave good advices. I highly recommend this store :)

Emma Moussaron

BBBBBBBBBB8 juni 20268 omdömen

I had Mia as my advisor and she was great at giving me advices, she took time to answer my big amount of questions and was really nice all the time ! Really enjoyed those interactions and also recommended Sova to my colleagues because of this 🥰

Patrick Kekkonen

BBBBBBBBBB27 april 20264 omdömen

Yoppen bemötande och kunnig personal. Stark rekommendation.

Beatriz Pinta Gama

BBBBBBBBBB26 april 20262 omdömen

Worst customer service. I have a bed squeaking for 4 months now and no action from Sova to solve it.

Merra G

BBBBBBBBBB16 mars 20264 omdömen

Mycket dålig upplevelse av SOVA. Jag besökte både butiken på Kungsgatan och i Barkarby, och upplevde ett starkt pådrivande säljupplägg där fokus låg på att sälja specifika modeller snarare än att förstå kundens behov. Efter köpet förändrades bemötandet tydligt. Leveransen blev kraftigt försenad och informationen kring leveransdatum var otydlig och ändrades flera gånger. Återkopplingen var svag och jag fick själv jaga svar upprepade gånger. När jag valde att häva köpet blev processen onödigt krånglig och utdragen trots att sängen ännu inte levererats. Hela situationen skapade mycket stress och blev en långvarig huvudvärk. Till slut valde jag att avbryta köpet och istället handla hos Natt & Company, där jag fick betydligt bättre service, tydlig kommunikation och snabb leverans. Mitt råd till andra är att noggrant jämföra alternativ innan ni handlar hos SOVA.

Ai

BBBBBBBBBB1 februari 20263 omdömen

I have been a loyal customer of SOVA for many years, and this year in particular we purchased several items from the SOVA Sankt Eriksgatan store. Julia there provided genuinely warm, professional service and made us feel confident returning to buy more. Unfortunately, my experience at the Kungsgatan location was the complete opposite. There were mistakes made with our order, and when we returned to exchange and return some items, the service we received was uncomfortable and unwelcoming. The sales associate, Nadia, spoke in a cold tone and rolled her eyes when asking about the packaging for a flat sheet. The sheet had not been sold with a package; it was wrapped only with a ribbon and was placed directly in the return bag. Despite this, her attitude made us feel as if we were doing something wrong. She also stated that a pillow we bought for our son could not be returned because the tag was removed. This was never explained to us at the time of purchase, even though removing the tag is required to take the product out of its packaging. The pillow was unused and returned within five days. Because of the tone and attitude, I asked if another staff member could assist us. There were four sales associates behind the counter, yet no one acknowledged us with a smile or a welcoming attitude. When I spoke to another associate, Mia, I explained that we had told the staff at purchase that the items were for our son and that he was not present. She responded that it was not the responsibility of the sales staff to inform customers that pillows are considered personal hygiene items and non-returnable once opened, and claimed this was Swedish law. This is simply not accurate. Many stores in Sweden do accept returns of unused pillows within a short return window when they are in original condition. After reading other reviews, I am disappointed—but not surprised—to see that I am not the only customer who has had a negative experience at this particular location. I will not return to the Kungsgatan store. I prefer to spend my money with businesses that genuinely care about customer experience, like the team at Sankt Eriksgatan, and sales professionals like Julia.

Cornelia Gårdmark

BBBBBBBBBB12 september 20255 omdömen

Lovisa Backlund tog sig tid och guidade mig igenom olika typer av sängar. Trevligt och professionellt bemötande!