IHG Hotels & Resorts is one of the world’s leading hotel companies, with a diverse portfolio of differentiated brands loved by millions of consumers around the world.
Ruby Frida Hotel Stockholm by IHG har betyget 4,2 av 5, sammanvägt från 29 omdömen: 3,8 på Tripadvisor (20) och 4,8 på Google (9).
Omdömen
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Jen
BBBBBBBBBB27 oktober 20262 omdömen
We stayed at Ruby Frida during our honeymoon in Stockholm.
* Location: Convenient for exploring Stockholm.
* Entrance: The entrance was difficult to spot when we first arrived.
* Room and bedding: The bedding was comfortable, and our room was quiet.
* Welcome and check-in: The welcome could have been warmer.
* Amenities: No amenities were provided, which was disappointing.
* TV: The TV was still logged into a previous guest’s account. This should have been checked and cleared before our arrival.
Overall, we appreciated the comfortable bedding, quiet room, and location, but the welcome and attention to detail could have been better.
Very disappointing stay — poor organization, terrible noise, and unhelpful service
We stayed at Ruby Frida Hotel Stockholm from 20 to 22 October, and unfortunately the experience was very disappointing.
Before our arrival, the hotel sent us an email asking us to register our guest details in advance so that check-in could be faster. I completed the registration for both myself and my partner, providing all the requested information.
However, when we arrived, only my information was actually in the system. My partner’s information was missing, so we had to provide it all over again at the hotel. If the purpose of the online registration is to save guests’ time, then the system needs to actually work. Otherwise, it only creates frustration and disappointment.
Then we entered our double room for two people, only to find that the room had been prepared for one person — one towel, one blanket, one pillow set, etc. We had to go back to reception to get the missing items. It may sound like a small issue, but after travelling and checking in, the last thing you want is to have to go back to reception because the room hasn't been properly prepared for two guests.
The biggest problem, however, was the noise.
On the first morning, the noise started around 7:00 AM and was extremely disruptive. I was able to tolerate it, but my partner could not sleep. We were on vacation, so we decided not to get out of bed at 7 AM and complain, assuming the noise would stop soon. Eventually, it did.
Unfortunately, the exact same thing happened the second morning. Again, the noise started around 7 AM, but this time it was so loud that even I couldn't sleep. The noise continued until approximately 9:00 AM.
When we checked out, we went to reception and explained what had happened. The receptionist asked why we hadn't come to reception at 7 AM to complain, suggesting that perhaps something could have been done.
This was particularly frustrating because there is no phone in the room, meaning that if you want to contact reception, you have to physically leave your room and go upstairs to reception. So apparently, the expected solution is that guests should get out of bed at 7 AM during their vacation, leave their room, and go upstairs to complain about the noise instead of being able to simply call reception from the room.
After a long discussion, the only solution offered was that she could pass the complaint on to the manager and apologize.
The receptionist also did not offer any gesture of compensation or goodwill, such as complimentary breakfast or another reasonable gesture considering that our sleep was disturbed on both mornings of our stay. We had to ask about this ourselves, and there was no willingness to accommodate anything.
An apology is appreciated, but unfortunately an apology at checkout does not really solve the problem when two mornings of a short vacation have already been disrupted.
Overall, the experience was frustrating: an online check-in system that didn't work properly, a room not prepared for two people, significant noise early in the morning on both days, no phone in the room to contact reception easily, and a very disappointing response from reception when we raised the issue.
For a hotel stay where you expect to relax and sleep, this was simply not good enough.
Svar från Ruby Frida Hotel Stockholm by IHG
Hey Olga,
Thanks for taking the time to lay this out so clearly. We’re genuinely sorry your stay didn’t feel restful or well supported. A city break should be easy and quiet enough to recharge, and it’s frustrating when it doesn’t come together that way.
The start you describe with pre-registration and then having to repeat details isn’t the smooth arrival we aim for. The room setup falling short for two guests added another hurdle when you should have been able to settle straight in. That’s not the effortless welcome we want at Ruby Frida.
Early noise can throw off a whole day, and having it on both mornings is especially disappointing when you’re trying to sleep in. We run a lean setup designed to keep things simple and uncluttered, which means we don’t have in-room phones and focus instead on streamlined, on-site support from the team; we understand that in your situation this made it harder to reach us quickly. At checkout, you should feel heard and cared for, and we’re sorry the conversation didn’t leave you with that sense of ease.
We’re all about keeping things simple, comfortable, and calm, and your experience fell short of that ideal. Thanks for sharing it so openly. It helps us keep our focus squarely on the kind of stay we want every guest to enjoy. If your plans bring you back to Stockholm, we’d really like the chance to look after you with the relaxed, well-prepared experience you expected.
Your Ruby Frida Team
Fantastiskt hotell – varmt rekommenderas!
Jag hade en jättefin vistelse på Ruby Frida i Stockholm och är mycket nöjd med allt. Rummet var rent och fräscht, och sängkläderna och kuddarna var helt perfekta – så sköna att jag sov riktigt gott.
Frukostutbudet var kanske inte lika stort som på vissa andra hotell, men allt som fanns var precis i min smak och jag saknade egentligen ingenting.
Allt kändes genomtänkt och trivseln var på topp. Jag kan varmt rekommendera Ruby Frida till alla som söker ett mysigt, bekvämt och trevligt hotell i Stockholm. Jag kommer gärna tillbaka! ❤️
Svar från Ruby Frida Hotel Stockholm by IHG
Hey Sunshine,
Thanks for the excellent rating, that truly made our day.
So glad Ruby Frida gave you the relaxed, feel-good stay we aim for.
We’d love to welcome you back soon.
Your Ruby Frida Team
Hey Sunshine,
Thanks for the excellent rating, that really brightened our day.
We’re glad Ruby Frida delivered the relaxed, feel-good stay we aim for.
Thanks again for staying with us, and we’d love to welcome you back soon.
Your Ruby Frida Team
Very cold in the room and no window. And I can hear when my husband poops, no good. Why don't you have a fridge ? You will have cockroach 😁😁😁😁😁😅😅😅🤣🤣🤣🤣🤣🤣🤣😂😂🤭
Svar från Ruby Frida Hotel Stockholm by IHG
Hey Sunshine,
Thanks for sharing this. We’re sorry the stay didn’t feel as comfortable as it should. A room should be warm, restful, and offer enough privacy for both of you, and we regret that this wasn’t your impression.
It sounds like you were in one of our windowless categories. Many guests choose these for their quiet, cocoon feel, but we know that setup isn’t for everyone. Our rooms also follow an open-plan layout, which keeps the design light and uncluttered, though it can feel a bit exposed if you prefer more separation. We understand how that can affect comfort.
On the temperature point, we aim for a steady, cozy climate. If it ever feels off, our team is happy to help fine-tune the settings so the room warms up quickly. As for a fridge, our concept focuses on essentials and a calm, pared-back space, with chilled options available at the bar and plenty of grab-and-go choices. Cleanliness and hygiene are non-negotiable for us, and we keep a close eye on standards throughout the house.
We appreciate you giving Ruby Frida a try. Thanks again for the candid note. We’d love to welcome you back and help you find a room that better fits your preferences.
Your Ruby Frida Team
Camera curata, pat ok, locație excelenta! In prima noapte am realizat ca TV nu merge, la fel si caldura. Am fost mutați intr-o camera in care era mai cald; mulțumesc pt ajutor Carlotta!
Un punct in plus il reprezinta pt mine masa si fierul de călcat pus la dispoziție pe fiecare etaj.
In schimb, pe partea negativa - nu merge ventilația absolut deloc, deci nu exista oxigen in camera - o mare problema pt ca ai senzația ca te sufoci.
Mi s-a părut ciudat si nepotrivit sa ai chiuveta direct in camera si nu in baie, wc-ul si dusul chiar langa pat, despărțit doar de o o foaie de sticla...nu e chiar igienic sau confortabil. As schimba imediat pernele, sunt ff moi si incomode.
Nu exista minifrigider; papuci de hotel, simple amenity-uri nu exista decat la un automat pe fiecare etaj..automat care nu merge de mai bine de 2 luni se pare.
Atitudinea unor angajați lasa ff mult de dorit, aveam senzația ca le stric ziua cu o simpla intrebare.
Svar från Ruby Frida Hotel Stockholm by IHG
Hey Ileana,
Thanks for the good rating — we appreciate it.
Glad to hear Ruby Frida made your stay feel easy and comfortable.
We’d love to welcome you back whenever you’re around.
Your Ruby Frida Team
Hey Alester,
Thanks for the excellent rating — that really brightened our day.
Great to know Ruby Frida delivered the easy, feel-good stay we aim for.
We’d love to welcome you back on your next trip.
Your Ruby Frida Team
Hey Tivio,
Thanks for the good rating — we appreciate it.
Glad to hear Ruby Frida made your stay feel easy and comfortable.
We’d love to welcome you back whenever you’re around.
Your Ruby Frida Team
Beautiful hotel, lovely bright rooms and the bedding and pillows are incredible 😍 . Less good is the complete absence of complimentary coffee 😂
Svar från Ruby Frida Hotel Stockholm by IHG
Hey Danny,
Thanks for the kind shout. We’re thrilled the stay hit the right notes, especially the bright room vibe and those cloud-soft pillows. Comfort is exactly where we love to overdeliver.
We hear you on the coffee. As part of our Lean Luxury philosophy, our rooms don't have coffee in the rooms. Instead, you'll find free hot drinks and a Maxi bar to buy other bits and bobs in our Galleys. Otherwise, pop downstairs to the bar for a drink or a bite to eat – it's open 24/7. We also offer unlimited freshly brewed coffee every morning together with breakfast, if that's what hits the spot for you.
Thanks again for choosing Ruby Frida. It’s great to know the overall experience landed well, and we’d love to welcome you back for another easy city stay.
Your Ruby Frida Team
Hey Brendan,
Thanks for the excellent rating — that really brightened our day.
Great to know Ruby Frida delivered the easy, feel-good stay we aim for.
We’d love to welcome you back on your next trip.
Your Ruby Frida Team
