

Omdömen om ProfilHotels Nacka Stockholm
HotellVärmdövägen 84, 131 54 Nackaligula.se
Mycket bra
686 omdömen · 2 källor
Upptäck Ligulas 50 hotell – ProfilHotels, Good Morning Hotels, Motel L och Collection. Perfekt för weekends, affärsresor och semestrar.
ProfilHotels Nacka Stockholm har betyget 4,5 av 5, sammanvägt från 686 omdömen: 4,5 på Google (544) och 4,5 på Tripadvisor (142).
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Omdömen
Visar 50 av 686 omdömen som betyget bygger på. Omdömena hämtas från källan som står vid varje omdöme. De som är skrivna på Betyga publiceras först när adressen de skrevs från har bekräftats och omdömet har lästs igenom. Vi kontrollerar inte att den som skrivit har varit kund.
Было уютно,есть чайник в номере,чай,кофе.внизу бар,ресторан
RapporteraVery good service
RapporteraHôtel bien situé, proche des transports (tram et nombreuses lignes de bus). Le personnel est accueillant. La chambre était spacieuse et bien équipée. La bouilloire avec thé et café sont très appréciables. Les produits de soin proposés sont de haute qualité. J'ai opté pour la formule petit déjeuner + dîner. Un must ! Tous les plats étaient délicieux, composés de produits frais et bien présentés. En résumé tout a semblé parfait. Je recommande cet établissement !
RapporteraSvar från ProfilHotels Nacka Stockholm
Thank you for your top rating! We are glad that you enjoyed your stay with us and we hope to see you with us soon again!
The staff were extremely rude and unwelcoming, especially towards children and parents travelling with young kids. The overall attitude and behaviour of the staff were disappointing, and there was a clear lack of courtesy, patience, and basic hospitality towards guests. Many of them behaved as though they were doing us a favour by serving us, rather than understanding that providing a pleasant and welcoming experience is part of their job. Families with children already have their hands full, and the least one would expect is some understanding, kindness, and respectful communication. Unfortunately, the staff's attitude made the experience uncomfortable and unpleasant. The management seriously needs to address this issue and train staff to treat all guests, especially families with young children, with greater respect, patience, and professionalism.
Svar från ProfilHotels Nacka Stockholm
Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations. Many of our guests consider us a family-friendly option, and we strive to create a welcoming environment for both parents and children. We are therefore disappointed to hear that you felt unwelcome during your stay. We believe that if a situation arises during your stay, it is always best to bring it to the attention of our reception team immediately. This gives us the opportunity to listen, understand what has happened, and do our best to resolve the issue while you are still with us. Posting a negative review afterwards does not give us the same opportunity to address the situation or solve the problem at the time. If you have not yet checked out of the hotel, we warmly encourage you to contact our General Manager Mattias Larsson through reception. We will do everything we can to address your concerns and make the remainder of your stay as pleasant as possible. We take guest feedback seriously and continuously strive to improve our service. We regret that your experience has not reflected the welcoming atmosphere that many of our guests appreciate, and we hope you will give us the opportunity to make things right.
Svar från ProfilHotels Nacka Stockholm
Tack för ert toppbetyg! Vi blir såklart väldigt glada och stolta över detta betyg och vi hoppas att vi får se er hos oss igen framöver!
A fantastic hotel with modern, stylishly decorated rooms, a beautiful bathroom, and an excellent shower. The room was very clean, the bed was comfortable, and there were plenty of pillows. The towels were also changed after just one day. The absolute highlight was the breakfast buffet! I have never seen such an extensive selection. Everything was delicious, and it was genuinely one of the best breakfast buffets I have ever experienced. The bar downstairs was also great for enjoying a beer in the evening. The restaurant looked good too, although we didn't get the chance to eat there. The location is also incredibly convenient. There is paid parking right in front of the hotel, which is very handy if you're travelling by car. The bus stop is only about a two-minute walk away, and buses take you straight into central Stockholm in around 15 minutes. It couldn't be easier! There's also a huge shopping centre, Sickla Galleria, just around the corner, with plenty of shops and places to eat. Perfect if you fancy doing some shopping or grabbing a bite to eat without having to travel far. Unfortunately, there was one downside: the temperature in the room. Even though the thermostat was set to 18°C, the room was incredibly hot. Even with the window slightly open, we had to sleep in our underwear with the duvet pushed aside. The bathroom was also almost unbearably hot, both during and after showering. This was in October, when the weather outside was not particularly warm, so I have no idea why the room was so hot. Big props to the two guys working at the front desk in the evening! I had a great chat with them, and they were both really friendly, welcoming, and sociable when I was having a beer at the bar. It's always nice when the staff make you feel welcome and are happy to have a conversation. They definitely added to the positive experience! Despite the issue with the room temperature, we had a fantastic stay. A beautiful, modern hotel with excellent facilities, a superb breakfast, friendly staff, and a very convenient location. We would happily recommend this hotel and will definitely be back the next time we visit Stockholm!
Svar från ProfilHotels Nacka Stockholm
Thank you so much for your wonderful and detailed review! We are delighted to hear that you enjoyed our modern rooms, comfortable beds, excellent breakfast buffet, and convenient location. It is especially lovely to hear that our evening reception team made you feel so welcome and contributed to your positive experience. We will be sure to share your kind words with them! We are, however, sorry to hear that the room temperature was uncomfortable during your stay. We understand how important a comfortable room temperature is for a good night's sleep, and we appreciate you bringing this to our attention. We will look into this issue to see how we can improve the comfort of our rooms. Thank you again for your recommendation and for choosing to stay with us. We truly appreciate your feedback and look forward to welcoming you back on your next visit to Stockholm!
Superbe 👍🏻🤩
Svar från ProfilHotels Nacka Stockholm
Thank you so much for your fantastic review! 🤩 We’re delighted to hear that you had a great experience with us. We hope to welcome you back again soon! 👍🏻
Omdömen om hela kedjan
Trustpilot samlar hela kedjan på en sida, så de här omdömena gäller alla platser och räknas inte in i betyget för den här.
Omdömena hämtas från källan som står vid varje omdöme. De som är skrivna på Betyga publiceras först när adressen de skrevs från har bekräftats och omdömet har lästs igenom. Vi kontrollerar inte att den som skrivit har varit kund.
We booked the good morning hotel/because it looked nice for a overstay
We booked the good morning hotel/ vessel in gotenburg. Check-in went smooth and the girl at the reception was very good. After a litlle while we found out she was handling the reception / bar / kitchen and problems of the guests at her own. Guests arriving needed to wait for check in 15 minutes, same at the bar and ordering food. I wonder if management know about this situation?? And how is safety managed for all guest??? Where is the Muster point, who checks if everybody is of the vessel when a situation occurs. One person taking care off all things and responsabilities ? I had a discussion with my wife to leave the vessel and book something else with extra costs cause this company is playing with our and other lives. Shame on the managment with ostrich politics. I hope somebody from the managment will pick this up, i hope people will not be booking anymore. Rob Schadé.
RapporteraI had couple of booking in different…
I had couple of booking in different hotels, all of them accepted to cancel my booking due to corona virus crisis but This hotel was the only one which refused to cancel or modify the booking date for me due to corona virus crisis! It’s a shame! Also the receptionist was so rude!
RapporteraNo customer service
I booked a room with this hotel group in Lund but due to covid we were unable to travel, we contacted all the hotels we had booked for the trip and everyone understood the circumstances and cancelled our bookings except this hotel group.They refused any refund, charged the full price and did not answer any emails. Once they have your booking they dont care and have no customer service or respect. I will never use this hotel group again and recommend you dont either.
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