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Thank you for your feedback. However, we feel it is necessary to provide some context to your claims. You brought in a watch with a shattered sapphire crystal, where glass splinters were scattered across the entire dial—a delicate repair that requires precision, not haste. To expect this to be completed within 30 minutes is not only unrealistic but shows a complete lack of respect for the craft. Regarding your comment on 'slowness': we manage a professional workshop with a queue of customers who have entrusted us with their timepieces before you arrived. We do not skip over existing work to provide instant gratification to someone who demands it. That is simply not how a serious business operates. Furthermore, since you claimed during your visit that you are capable of performing this repair yourself but simply lacked your tools at the moment, we strongly suggest you handle your own repairs in the future. We prioritize customers who value quality and understand the professional process.

Svar från Örns Ur AB - Urmakare

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