Omdömen om Loewe, NK

Son HuynhLokal guide

BBBBBBBBBB9 augusti 202623 omdömen

We visited the store while on vacation to try on different bags. Our SA Mahshid was so kind and assisted us in trying various products and showing strap combinations. It was magic and we were quite glad with the choice we made. Mahshid also helped us with instant VAT refund and filling out the form properly, so it was an easy experience at the Global Blue desk at the airport. Thanks again Mahshid for all the magic you brought us! :)

Ashley Berlin

BBBBBBBBBB3 augusti 20264 omdömen

The staff at the boutique are always so helpful, kind, and genuinely welcoming. I always enjoy stopping by to see the current collection, and every visit is a great experience.

Thanh Vân Đặng

BBBBBBBBBB17 september 20244 omdömen

I bought the Anagram belt in pebble grain calfskin on Sat 14 Sept in the store. I decided to take the last belt that they had in my size (70). When I was trying on other items, my boyfriend handed the belt to them and then wrapped it before I double-checked (please check the camera if you can). I paid and when I was home, I realized that the stitch was broken on one side of the belt. I immediately contacted CS via WhatsApp and Instagram(same day 14 Sept). Since I was on vacation and I had to fly back to Amsterdam soon, they advised me to bring the belt to one of the stores in Amsterdam for the ‘after-sales service’. I followed their advice. I brought the belt to the Loewe store in Amsterdam right after I was back. The staff there said that they had none left in my size (70). They informed me that the repair would take 2-3 months or even longer, but they weren’t sure. They told me to not go for the repair or exchange but to contact the CS again. They told me that I should inform the CS that I had been to the store and the staff advised me to request a refund via CS. That is because I paid in Swedish Krona and in the Netherlands we use Euros. They said that because of the currency difference, they were not able to process the refund. Besides, I got confirmed via Instagram that I could return the belt. My boyfriend lives in Sweden so he helped me call the store and they even said that I only needed to send an email or a message via WhatsApp/IG to confirm my purchase. Then they will proceed with the refund. However, that was not possible according to the very ‘robotic’ response I got via WhatsApp. He/She said that I was not eligible for a refund of my in-store purchase even though I repeatedly explained my case. After a headache conversation, he/she asked for my personal information so he/she could check directly with the store. I was told that I would be informed once the store replied. One question I seriously want to ask your team, was it my fault that you guys sold me a defective item? If not, please solve the case asap as I’m so tired of all the hassle. I followed your advice and it’s still not solved.

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