Omdömen om JOE & THE

Huh darkpainthingLokal guide

BBBBBBBBBB16 maj 2026121 omdömen

smutsiga bord, jättegoda mackor och milkshakes.

Mattias

BBBBBBBBBB29 april 202611 omdömen

Varför får man nästan alltid en take away‑mugg även när man beställer för att dricka här? Det känns som att de inte vill diska vanliga koppar. Jag beställer alltid via appen och varje gång måste jag ändå gå till kassan och be om en riktig kopp. Lite tröttsamt, speciellt när man faktiskt vill sitta kvar och njuta av sin dryck. Hoppas de kan förbättra detta, för annars gillar jag stället.

Sharon Lu

BBBBBBBBBB6 april 20254 omdömen

The worst customer experience I’ve ever had. I visited the shop with my daughter who wanted a drink. We tried to order two different items from the menu, but the staff member told us they didn’t have bananas or strawberries — two of the most common ingredients for juice. (Considering the store is in Nacka, where grocery shops are nearby, it’s hard to understand why such basic ingredients weren’t restocked.) Then I noticed a promotional sign inside the shop saying “Scan the code and get a free sandwich.” I asked the staff member if the offer was still valid — she confirmed that it was. So I made a purchase. After paying, I scanned the receipt and was directed to download an app and register as a new user — which I did. Once I was registered, I asked for the sandwich. She told me I had to claim it through the app. I looked everywhere but couldn’t find that option. When I asked her for help, she dismissed me completely. She said she had nothing to do with the app and didn’t know how it worked. Instead, she told me to call customer service — even though there’s no phone number listed anywhere in the app. I asked if she was in charge — she said no. I then asked who the manager or owner was and if I could have a contact number. Her response? She didn’t know — she “usually works in Sickla” and was “just helping a friend out here today.” While I stood there waiting for assistance, she simply moved on to help other customers — ignoring me entirely. Another customer in the store asked her: “Why don’t you just take down the ad then?” She still didn’t care. In fact, she turned to the queue and said in Swedish: “Let her stand there, I don’t care.” At that point, I took a photo of the advertisement board as evidence. She responded by calling the shopping mall security guard. When the guard arrived, she claimed I had been shouting at her — which was completely false. I never used any disrespectful language. The only thing I did was ask her — repeatedly and calmly — to help me. She also told the guard that I wasn’t allowed to take photos. I replied that this is a public-access shop in a public mall, and I have every right to take a photo of an in-store advertisement — especially one I was misled by. In the end, the guard gave me a phone number for the shop and told me to call back the following Monday. This experience was unprofessional, disrespectful, and incredibly disappointing from beginning to end. To the owner, I have a few questions: Why do you run a promotion that your staff cannot support or explain? Why is your staff unaware of who is in charge? Do you really find it acceptable to treat paying customers this way? Are you training your staff at all — and if so, how? I’m sharing this review so others can be aware and hopefully avoid the same experience until this business decides to take customer service seriously.

Mia

BBBBBBBBBB17 oktober 2024

Joes club is absolutely amazing! I am gluten free, and even the bread is delicious! Staff are amazing and it’s clean in the restaurant! My favorite sandwiches are HERE! 🫶🏻🫶🏻

Ture B

BBBBBBBBBB30 augusti 20245 omdömen

Very good service Daniella!!