Omdömen om ProfilHotels Aveny Umeå

Name: ProfilHotels Aveny Umeå
Address: Rådhusesplanaden 14, Umeå, 90328, SE

HotellRådhusesplanaden 14, 903 28 Umeåligula.se

4.1

Mycket bra

1 450 omdömen · 2 källor

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Om kedjan

Upptäck Ligulas 50 hotell – ProfilHotels, Good Morning Hotels, Motel L och Collection. Perfekt för weekends, affärsresor och semestrar.

ProfilHotels Aveny Umeå har betyget 4,1 av 5, sammanvägt från 1 450 omdömen: 4,1 på Google (860) och 4,0 på Tripadvisor (590).

Kedja: Ligula Hospitality Group AB

Källa: Bolagsverket och SCB

Omdömen

Visar 100 av 1 450 omdömen som betyget bygger på. Omdömena hämtas från källan som står vid varje omdöme. De som är skrivna på Betyga publiceras först när adressen de skrevs från har bekräftats och omdömet har lästs igenom. Vi kontrollerar inte att den som skrivit har varit kund.

Nira VasconcelosLokal guide

6 oktober 2026127 omdömen

Confortável

Svar från ProfilHotels Aveny Umeå

Thank you so much for your wonderful feedback! We're thrilled to hear that you found your stay comfortable and that you rated us so highly. Your kind words truly brighten our day! We look forward to welcoming you back to ProfilHotels Aveny soon! 😊 Best regards, Moa Hotel Aveny

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Jenz OdénLokal guide

8 september 202624 omdömen

Svar från ProfilHotels Aveny Umeå

Thank you so much for your fantastic review! We’re thrilled to hear that you had such a wonderful experience during your stay with us. Your kind words truly brighten our day! We look forward to welcoming you back soon! 😊 Kind regards, Moa Hotel Aveny

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Basse HooshieLokal guide

31 juli 2026161 omdömen

Svar från ProfilHotels Aveny Umeå

Thank you for taking the time to share your feedback with us! We're delighted to hear that you enjoyed your stay at ProfilHotels Aveny. Your insights are invaluable for our continued development, and we will certainly use them to enhance our guest experience. We hope to welcome you back soon! 😊 Regards, Moa Hotel Aveny

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Arctic Melody Martina Schnyder

28 juli 20262 omdömen

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Timo ElläLokal guide

26 juli 202630 omdömen

Huono! Epäystävällinen palvelu. Parkkihalli (maksullinen) 200 m päässä ja kulku hotellita sinne pitkän mutkan kautta (jos ei halua ajaa yksisuuntaista katua vastaan). Viivyimme 2 yötä ja olimme ostaneet puolihoidon illallisella. Ensimmäisenä päivänä (la) sanottiin, että ravintola on kiinni, mutta auki seuraavana päivänä ja hotellin pubista sai tuolloin illallisen (=hampurilaisaterian). Toisena iltana ravintola olikin kiinni, samoin pubin puoli, joten illallinen jäi saamatta. Henkilökunnalta olisimme toivoneet vinkkiä korvaavaksi illallispaikaksi ja tietoa siitä, että sunnuntai-illalla ravintoloissa on täyttä, joten kannattaa varata pöytä etukäteen. Hotellissa oli todella kuuma vaikka ulkolämpötila alle +20°C, eli ei ilmanvaihtoa ollenkaan. Oltiin tehty varaus useita kuukausia ennakkoon, ja saimme kuumimman huoneen yläkerroksesta. Respan henkilö ei suostunut vaihtamaan huonetta alempaan kerrokseen (alakerroksen käytävällä ei yhtään niin kuuma kuin ylhäällä), vaan sanoi, että hotelli on täynnä. Tämä ei kuitenkaan näyttänyt olevan tilanne väkimäärän ja parkkihallin perusteella. Tunsimme olomme huijatuiksi. Poor! Unfriendly service. The car park (chargeable) is 200 metres away and getting there from the hotel involves a long detour (unless you want to drive against the one-way traffic). We stayed for two nights and had booked half-board with dinner included. On the first day (Saturday), we were told that the restaurant was closed but would be open the following day, and that we could have dinner (a burger meal) at the hotel pub on that occasion. On the second evening, the restaurant was indeed closed, as was the pub, so we didn’t get any dinner. We would have liked the staff to suggest an alternative place for dinner and to let us know that restaurants are full on Sunday evenings and it’s worth booking a table in advance. It was really hot in the hotel even though the outside temperature was below +20°C, meaning there was no ventilation at all. We’d made the booking several months in advance, and we were given the hottest room on the top floor. The receptionist refused to move us to a room on a lower floor (the corridor on the ground floor wasn’t nearly as hot as upstairs), saying that the hotel was full. However, judging by the number of guests and the car park, this didn’t seem to be the case. We felt we’d been ripped off.

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Sami Lehtola

19 juli 20267 omdömen

Svar från ProfilHotels Aveny Umeå

Thank you for taking the time to share your feedback with us. We appreciate your insights and will certainly use them to enhance our services. If there are specific areas where you feel we could improve, please feel free to share! We hope to have the opportunity to welcome you back in the future. 😊

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Juhis HLokal guide

19 juli 2026200 omdömen

Keskusta hotelli. Mukava sisustus. Lämpimät huoneet.

Svar från ProfilHotels Aveny Umeå

Thank you so much for your fantastic review! We're thrilled to hear that you enjoyed our central location, lovely decor, and warm rooms. Your feedback truly brightens our day! 😊 We look forward to welcoming you back to ProfilHotels Aveny soon!

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Katarina Katarina

18 juli 2026

Madrass, madrasskydd och kudde äcklig ,smutsig med stora gula fläckar på .Städ viste om det ( går inte missa så stora fläckar ) och ändå bäddade rena sängkläder och hyrde ut rum … aldrig mer vistelse på den hotell tyvärr

Svar från ProfilHotels Aveny Umeå

Tack för att du tog dig tid att ge oss din feedback efter din vistelse. Vi är ledsna att höra om din upplevelse och att sängkläderna inte levde upp till våra standarder. Din kommentar är viktig för oss och vi kommer att använda den för att förbättra vår service. Vi hoppas få möjlighet att välkomna dig tillbaka i framtiden för att ge dig en bättre upplevelse.

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Jani KoponenLokal guide

17 juli 202683 omdömen

Svar från ProfilHotels Aveny Umeå

Thank you for taking the time to provide us with your feedback. We appreciate your insights and will certainly use them to enhance our guest experience. If there are specific areas you feel we could improve upon, please feel free to share. We hope to welcome you back in the future! 😊 Regards, Moa Hotel Aveny

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Malin Mattsson

16 juli 20265 omdömen

Svar från ProfilHotels Aveny Umeå

Thank you for taking the time to share your feedback with us! We're delighted to hear that you enjoyed your stay at ProfilHotels Aveny. Your insights are invaluable for our continuous improvement, and we appreciate your support. We hope to welcome you back soon for another wonderful experience! 😊 Vänliga hälsningar, Moa Hotel Aveny

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Omdömen om hela kedjan

Trustpilot samlar hela kedjan på en sida, så de här omdömena gäller alla platser och räknas inte in i betyget för den här.

Omdömena hämtas från källan som står vid varje omdöme. De som är skrivna på Betyga publiceras först när adressen de skrevs från har bekräftats och omdömet har lästs igenom. Vi kontrollerar inte att den som skrivit har varit kund.

Rob Schadé

2 juni 20262 omdömen

We booked the good morning hotel/because it looked nice for a overstay

We booked the good morning hotel/ vessel in gotenburg. Check-in went smooth and the girl at the reception was very good. After a litlle while we found out she was handling the reception / bar / kitchen and problems of the guests at her own. Guests arriving needed to wait for check in 15 minutes, same at the bar and ordering food. I wonder if management know about this situation?? And how is safety managed for all guest??? Where is the Muster point, who checks if everybody is of the vessel when a situation occurs. One person taking care off all things and responsabilities ? I had a discussion with my wife to leave the vessel and book something else with extra costs cause this company is playing with our and other lives. Shame on the managment with ostrich politics. I hope somebody from the managment will pick this up, i hope people will not be booking anymore. Rob Schadé.

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Kasra

31 augusti 20209 omdömen

I had couple of booking in different…

I had couple of booking in different hotels, all of them accepted to cancel my booking due to corona virus crisis but This hotel was the only one which refused to cancel or modify the booking date for me due to corona virus crisis! It’s a shame! Also the receptionist was so rude!

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Michael Longstaff

18 augusti 20205 omdömen

No customer service

I booked a room with this hotel group in Lund but due to covid we were unable to travel, we contacted all the hotels we had booked for the trip and everyone understood the circumstances and cancelled our bookings except this hotel group.They refused any refund, charged the full price and did not answer any emails. Once they have your booking they dont care and have no customer service or respect. I will never use this hotel group again and recommend you dont either.

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