Omdömen om Hertz

Pang UPPLokal guide

BBBBBBBBBB20 februari 202641 omdömen

Bra service, fina och prisvärda bilar. Skulle gärna byta min gamla mot en av de fina man får hyra av Maria. Hyrde bil i Södra Sverige förra helgen och upplevde problem med kiosken men fick höra att det var driftstörning på alla kiosker i hela Sverige och Norge (alltså inte stationernas fel utan att felet var centralt, tråkigt förstås men det kan hända alla, Hoppas inte samma hackers som kidnappade COOP's kassasystem)? Kvällssupporten bemannas tydligen av ett callcenter som inte drivs av HERTZ Sverige och de behöver nog mer utbildning. Hudiksvall är där jag oftast hyr och har alltid varit nöjd.

Martin Ahlgren

BBBBBBBBBB15 februari 20262 omdömen

When I got here to pick up my car using the self service kiosk at 8 am on Saturday, the screen was frozen and said “Fatal error. Contact customer service.” I called Hertz and was told that the system had been down since midnight and IT was working on it. “Hertz is unable to release cars at the moment.” The representative tried calling a local number for me to see if they could get someone to come and assist, but got no answer. I could see the car that had been assigned to me in the parking lot, with requested booster seat in the back, but no one would come in to the office again until Monday morning. When I asked whether I would receive a call if the issue was resolved and the car could be released, the representative agreed that this was a good idea and, after some prompting, took down my phone number. Since I was left without a car, I went to a nearby OK Q8 location, where I was fortunately able to rent a vehicle on the spot. In the future, it may be wiser to book with them instead, as they are staffed 24 hours a day and open on weekends. I never received a follow-up call from Hertz.