Hästens beds are handmade in Sweden from horsehair, cotton, wool and flax. Six generations of craft, one purpose: the best sleep of your life.
Hästens i Stockholm har betyget 3,8 av 5 från 23 omdömen på Google, där snittet är 3,5.
Omdömen
Omdömena hämtas från källan som står vid varje omdöme. De som är skrivna på Betyga publiceras först när adressen de skrevs från har bekräftats och omdömet har lästs igenom. Vi kontrollerar inte att den som skrivit har varit kund.
SisselLokal guide
BBBBBBBBBB27 oktober 2026
I had a wonderful experience visiting Hästens Beds Retail AB on August 6th. Olivia Hebrand provided exceptional and highly professional service. She took the time to patiently introduce the brand’s history, walk me through their different mattress lines, and explain the personalized custom options in detail. She also followed up with a detailed quote right after.
Truly impressed by her dedication. Thank you, Olivia, for making the visit so pleasant and insightful! Highly recommended.
Vilken fantastisk service! Jag kontaktade butiken med frågor kring två äldre Hästens-sängar och fick mycket mer hjälp än jag hade förväntat mig. Stort tack till Linnea för att hon tog sig tid att undersöka olika lösningar och för sitt stora engagemang och sin hjälpsamhet! 😊
Don't buy from Hästens. The risk of getting stuck with a defective bed is just not worth it.
I am sharing this because after 3.5 years of persistent efforts, I have given up on Hästens doing anything to resolve my issue.
In 2020, I purchased a Herlewing extra-firm bed from their Shenzhen store in China. The bed was delivered by a third-party, inadequately wrapped in plastic. For an extra-firm bed, it lacked the expected thickness, and the BJX Luxury top mattress was 4 inches shorter than the standard full size. I immediately asked for a refund and documented the defects on the delivery note. However, since they were a third-party delivery service, they refused to take it back. Since then, I have been relentlessly trying to get a replacement or a refund.
If this had happened elsewhere, the issue would have been resolved promptly. However, the Shenzhen team has been extremely unprofessional and unresponsive. Despite repeated calls, they have only visited twice in 3.5 years. The first visit was a superficial "visual audit," and the second visit involved merely checking the color code of the spring. Although they confirmed the correct spring was installed, the bed provides no support and behaves like a trampoline - see the photos attached below and judge for yourself. The store manager defends the bed, claiming, "this is a genuine Swedish product, so nothing is wrong." This excuse is unacceptable, akin to taking a Porsche for repair and being told that nothing is broken because it's a genuine German product.
I escalated the issue to Hästens Global Customer Service, but they sided with the dealership and offered no solution. I argued that since my bed was delivered like an online order, the refund policy should apply. They dismissed my claim, stating they trust the dealership's judgment as they are trained by Hästens.
The Hästens website advises not to accept orders if the packaging is damaged – mine was MISSING, just wrapped in a thin plastic bag. I truly believe that Hästens should completely rethink how they do customer service - if merely for how much their customers spend on each of their beds. There's nothing you can do if you get stuck with a defective bed.
Attached are photos showing the bed sinking about 2 inches even when no one is on it, and the left and right sides are uneven. This bed has significant issues only after 6 months of light use. I am appalled this passed quality control.
Do not buy from Hästens. Thank you for reading.
Poor customer service - I tried calling the shop multiple times with no answer, I received no updates on an order I placed over two weeks ago. For the price of their products, I would expect better service
