Very disappointing first experience with Handelsbanken. I called because I wanted to become a customer and open an account to receive my salary. I waited around 7 minutes on the phone, while the actual conversation lasted only a few seconds. I explained that I already have a Swedish personal number, a valid Ukrainian passport, a Swedish residence permit card, and other documents confirming my identity. The only document I am still waiting for is my Swedish ID card, which is already in process. The advisor simply repeated that I need the ID card and showed no interest in explaining anything further or helping me with the next steps. This also makes the information on Handelsbanken’s website rather confusing, as it states that a valid foreign passport may be accepted for identification. I understand that banks have identification requirements, but a potential customer should at least be treated professionally and given a proper explanation. A bank should suit its customers — a customer should not feel that they have to prove they are worthy of becoming one. After this call, I completely lost my interest in becoming a Handelsbanken customer.
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