Omdömen om Guestit

Helen de la Gardie

BBBBBBBBBB21 oktober 2026

Disappointing experience – confirmed booking cancelled by Guestit

I booked an apartment in Åre 2.5 months ago for the ski holiday in February 2027. Suddenly, I received an email saying the apartment was no longer available. Despite several messages and five phone calls, Guestit never called me back as promised. They initially claimed there was a "major issue," but I later learned by phone that the apartment had been sold. I requested a comparable replacement apartment at the original price, as outlined in Booking.com's accommodation partner terms. Guestit declined, even though other apartments were available in the same building. These were now being offered at significantly higher prices than when I made my original booking. If you want peace of mind that your accommodation will actually be available when you arrive, book somewhere else!

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Kung Narkcharoen

BBBBBBBBBB13 oktober 2026

Charged without reservation confirmed

I wanted to make a reservation for an apartment in Stockholm. I filled in all of the information and credit card details to make the reservation and press pay. The system had an error and did not provide me with any confirmation of the booking, however the payment went through. I sent them an email and waited over an hour during their working hours but did not get a response. Like others here mentioned, when things go wrong, it is hard to get in touch with them, and things do seem to go wrong often with this company. I am giving them the benefit of the doubt that they are not scamming me, but I will have to wait and see how they will resolve this. Regardless, I do not recommend.

M

Markus

BBBBBBBBBB23 september 20264 omdömen

Otydlig bokningssida

Otydlig bokningssida. Om man inte söker exakt rätt så tillkommer det mycket när man ändrar sin bokning. Från att vi sökte till att vi fick en slutlig bokning gick priset upp fyra gånger (en bra bit över 1000 kr). Svårt att komma i kontakt med bokningen. Svarar endast på engelska.

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Hedvig

BBBBBBBBBB31 juli 20267 omdömen

Guestit AB avbokade mitt bokade boende i Åre

Jag bokade ett boende i Åre för nästa vinter via Booking.com som tydligen hyrdes ut av Guestit AB. Idag fick jag ett meddelande från hyresvärden på Booking.com att de kommer att sluta hyra ut just det boendet från augusti i år (Tott Studios) och att de därför var tvungna att avboka min bokning.

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Bengt Martin Eric Harald Eriksson

BBBBBBBBBB20 mars 20264 omdömen

Omöjliga att få kontakt med

Omöjliga att få kontakt med. Använd dem ej om ni önskar en seriös uthyrare.

Félix André

BBBBBBBBBB11 mars 2026

BEWARE: Dishonest practices and technical bugs.

BEWARE : Dishonest practices and unacknowledged technical bug. I booked an apartment for 4 people at a price of 7,824 SEK, as displayed on the website at the time of booking. However, the confirmation showed only 1 guest, even though the price paid matched the rate for 4 people. When I contacted customer service with screenshots to try to understand what had happened, they refused to acknowledge the possibility of a bug and told me the price was for one person only and that a supplement was required for additional guests. The problem: the amounts they quoted were inconsistent and changed from one day to the next 4,800 SEK the first day, then 3,600 SEK the following day. These figures directly contradict their own listing, which states that the 2nd person is free and that the supplement for the 3rd and 4th persons is 800 SEK each, totalling 1,600 SEK. I have multiple screenshots taken on different dates for a 4-night weekend stay to confirm this. Without any coherent explanation, they ultimately cancelled my booking ; and the price displayed for the same dates and conditions immediately increased by over 1,000 SEK on their calendar. All responsibility was placed on me as the customer, with no transparency whatsoever. To this day, I have still not been refunded. I have all the evidence: screenshots of the original price and fare simulations. Avoid Guestit if you want a stress-free booking experience. UPDATE following Guestit's response: The response from Guestit AB (a professional management company, not a private host) is misleading and avoids the real issue. 1. The Core Issue is NOT "Pricing Strategy": I fully understand that prices vary by guest count. The problem is that my initial booking was for 4 guests at 7,824 SEK (I have the screenshot), but your system switched it to 1 guest. 2. Arbitrary Fees: You claim to be "transparent," yet you never explained why you demanded 4,800 SEK, then 3,600 SEK as a surcharge, while your own website consistently shows a 1,600 SEK total surcharge for 4 guests. 3. The Bare Minimum: A professional agency should honor the price a customer originally secured after a system bug. Instead, you cancelled and immediately increased the base price on the calendar. 4. Selective Communication: I sent numerous emails with documented proof. You never answered my specific questions about these shifting surcharges in writing. However, you suddenly tried to call me only after I posted this review, clearly more concerned about your public image than resolving the actual dispute. It is unprofessional for a management firm to claim they are "fed up" with a customer who is simply asking for price consistency and honesty. I have posted the full email thread and all evidence on Google Maps (search for Guestit AB). Future guests can judge for themselves FINAL UPDATE: Guestit claims they "normally wouldn’t engage," yet they choose to respond with misleading statements. Selective Ignorance: Despite our lengthy email exchange, you never answered my specific questions about your inconsistent manual quotes (4,800 SEK vs 3,600 SEK). You are now pretending to be "transparent" while having avoided these core questions for days. The 1,600 SEK Fee DOES Exist: You claim my evidence was based on "unrelated examples." This is false. I performed simulations for my exact dates and for similar weekends before/after. In every case, the system showed a total surcharge of 1,600 SEK for 4 guests (800 SEK per extra guest beyond the 2nd). Denying your own live pricing for this flat on your own website is a blatant attempt to mislead the public. The "Dynamic" Excuse: You mention that price depends on "inputs and timing." It is a very strange coincidence that the base price for 1 guest increased by over 1,000 SEK on your calendar immediately after you canceled the booking, when i wanted to rebook. Backend vs. Frontend: You claim your "logs" show no error. However, I have a screenshot of the payment screen clearly showing 4 guests for 7,824 SEK. If your backend records 1 guest while your customer-facing site displays and charges for 4, that is a technical failure. You chose to cancel rather than honor the price displayed to the customer. I have posted l email thread and all screenshots on Google Maps. Future guests can check the evidence and see that your "explanation" doesn't hold up against the actual data from your own website. I have provided more than enough documented evidence and clear facts for future customers to make their own judgment. Like Guestit, I will not engage further in this debate. My goal was simply to expose the lack of transparency and the technical inconsistencies I encountered. The screenshots and email logs speak for themselves. This will be my final word on the matter.

K

Kajsa

BBBBBBBBBB2 mars 20264 omdömen

Väldigt nöjda

Jättefint boende, nära backen och välstädat. Fin inredning och mjuka filtar. Kändes skönt att slippa släpa lakan, handdukar, tvål, diskartiklar med mera som fanns på plats. Dock är de svåra att nå via kundtjänst, vilket drar ner en annars 5-stjärnig upplevelse.

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Philip

BBBBBBBBBB28 februari 202612 omdömen

Smidigt!

Bra och smidig hyrupplevelse. Snabba svar när vi behövde lite support. Var några lampor och liknande som inte funkade, men det var inget jag påtalade. Så Guestit hade säkert fixat det om jag hade sagt något. Lägenheten var ren och fräsch. Kommer absolut hyra boende med dem igen. Rekommenderas!

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Maxim

BBBBBBBBBB23 februari 2026

I recommend this host

We booked an apartment for nine days. This was our fifth visit to Åre, and we always stay at the Tott Hotel. This was our first time using this host. Their rates were lower than their competitors, and the room was more spacious (although the room was in somewhat worse condition). I would rate the host's service highly. Booking was easy, the electronic keys arrived on time, and the support team responded promptly to my questions. Unfortunately, we encountered some issues during our stay—the internet stopped working halfway through. It turns out that the electronic keys on your smartphone stop unlocking the doors after a while after the internet is disconnected. Had we been warned about this behavior in the app, we would have taken care of roaming data in advance. The host resolved this issue quickly.

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Adam

BBBBBBBBBB3 februari 20263 omdömen

Boka INTE med guestit

Tyvärr en väldigt dålig upplevelse. Företaget ger tyvärr intryck av att vara lite av ett luftslott. Kundservicen är i princip obefintlig och när jag väl kom fram till kundservice pratade personen engelska, vilket gjorde kommunikationen svårare. En annan person jag var i kontakt med sa dessutom rakt ut att han ”jobbade deltid och inte hade så bra koll”. Det gick inte att få fram ett momskvitto trots upprepade försök. När vi ville lägga till en extra person i bokningen krävdes dessutom 900 kr extra, trots att vi från början hade bokat ett boende för 6 personer (vi hade angett 2 resenärer, men hela boendet var redan förberett för 6). I efterhand har jag försökt få hjälp både via mejl och sms, utan att få någon hjälp alls. Sammantaget känns det oseriöst och väldigt frustrerande. Kan tyvärr inte rekommendera.