I am writing to formally complain about a disgraceful experience I had with FlixBus today (19/10/2026) at Stockholm Arlanda. We had purchased tickets for two people for the 12:20 departure to Stockholm Arlanda. One of us briefly used the restroom and was back at the door at 11:59:40, but the doors were already closed. Instead of simply opening the door to let the passenger in, the driver chose to unload our checked luggage from the bus instead. My friend ran towards the other door and was approaching the bus quickly. The driver literally saw my friend running toward the bus, yet refused to wait for just 10 seconds—literally 10 seconds—and drove off. He provided zero explanation, acted extremely rude, and showed a complete lack of empathy or basic customer service. To make matters worse, the next scheduled bus was supposed to depart at 12:50. As of 12:58, that bus had still not departed, and the driver didn't offer a single word of explanation for the delay. It is completely hypocritical for a company to leave a passenger behind over a 10-second window while simultaneously failing to stick to its own schedule and keeping passengers waiting without any communication. This unprofessional and substandard level of service is unacceptable. This was my very last time traveling with FlixBus. I request a full refund for our tickets and an official review of this driver's conduct.
Rapportera
