Omdömen om Dyson

Thomas MalickiLokal guide

BBBBBBBBBB31 juli 202633 omdömen

Attention!!! The Dyson Store Doesn’t Exist here! The Information from Google Maps is WRONG!!!

Daria Bove

BBBBBBBBBB3 juni 20268 omdömen

Honestly, if you want a headache in your life, you should choose Dyson. Absolutely the worst customer support ever. Every single time you call, you receive different information, it’s like every representative works in a silo. 

A spare part on our hoover broke and we have been waiting for a replacement for 3 months (it’s out of stock on the official website) and the customer support had no timeliness for when it will be back in stock. They said that we can exchange the hoover and for that we need to send in our hoover first, after which we will get a replacement one. Before we did that, the customer support assured us that the whole process can take up to 14 days but is usually quicker. Few days go by, I call the support again to check on the process, and am being told that it does indeed take 14 days. How are you supposed to be without a hoover for 14 days?! Apparently nothing can be done about it, but I can try to ask for a refund for the product that is 1,5 years old. I am referred to WhatsApp for that, however on WhatsApp support there is no option for that. Call customer service again, and yet another representative tells me that you cannot get a refund if you are past 40 days window. 


Anyways, there are probably better and cheaper brands out there that will spare you your nervous system and piece of mind.

Gabriel

BBBBBBBBBB1 februari 2025

Terrible after sale experience, they told me if I bought the the Dyson hair dryer now I would have 11 months after opening it and trying it to be able to return it. He knew I was from Denmark so probably hoped I wasent coming back. Now I tried calling the store back again few months later and they tell me I only had 30 days to return it.

MohammedAzaruddin Kalburgi

BBBBBBBBBB15 september 20246 omdömen

Disappointing After-Sales Support for Dyson Airwrap I am extremely disappointed with Dyson's after-sales support. I purchased a Dyson Airwrap, and after just three months, it developed an issue. When I reached out to their support team, they offered to exchange it for a different model, which I did not accept. I informed them that I was willing to wait for my original model to be back in stock and requested a return label for the faulty product. It’s been over a month now, and despite repeated follow-ups, I have not received the return label or any updates on the availability of my model. To make things worse, when I contacted a local Dyson store, they confirmed the product is back in stock, which I was never informed about. For a company that markets itself as providing premium products with the best customer service, this experience has been incredibly frustrating. Dyson's lack of communication, false promises, and disregard for customer satisfaction is unacceptable, especially considering the high cost of their products. I expected better from such a reputed brand.