I had an appointment booked, and when I arrived, I waited for several hours. After asking the staff for assistance, they informed me that the person who was supposed to help me had resigned yesterday. I called Dr. Smile and booked another appointment for 5 hours later at a different place. However, when I went there, I still didn't receive any help. When I called them again, they just hung up on me.
Svar från DR SMILE x Impress Stockholm Södermalm
Dear Dahir, We’re truly sorry to hear about your recent experience, and we sincerely apologize for the inconvenience and frustration this has caused you. This is absolutely not the standard of care we aim to provide. Please rest assured that we are taking this matter seriously. We will be reaching out to you shortly to better understand the situation and find a suitable resolution as quickly as possible. Thank you for bringing this to our attention, and again, we’re very sorry for the trouble you’ve encountered. Kind regards, DRSMILE Team











