Hemos estado en bilbolaget por un problema que nos ha surgido con el addblue de.la autocaravana Ford del.año 2025 y despues de una mañana entera y parte.de la tarde nos dijeron que nos pasaramos al dia siguiente y asi.lo hicimos, cuando llegamos nos dijeron que el mecanico se habia ido de vacaciones. No solo no nos han arreglado nada sino que nos han fastidiado el ordenador de la utocaravana y nos han dejado tirados.
Svar från Bilbolaget
Hello Elena, and thank you for getting back to us. We are sorry that you experienced your visit with us in this way and that the situation with your motorhome became frustrating. During the troubleshooting, the vehicle displayed a fault relating to the AdBlue quality. Our technician made several attempts to reset the system using Ford’s diagnostic equipment, including after normal working hours, but unfortunately without success. The next step in the troubleshooting process was to replace the AdBlue and then make another attempt to reset the system. At the same time, we would like to clarify that we did not cause any damage to the vehicle’s computer. Ford’s diagnostic equipment was used to troubleshoot and reset the system. When you returned for your second visit, the technician who had been working on the vehicle had finished work for the day and was subsequently off duty. We apologize that this was not communicated clearly to you, and we understand that it was unfortunate that you returned without being able to have the matter fully resolved. We naturally take your feedback seriously and regret that you left us with a negative experience. We would have preferred for your visit to have had a better conclusion. Kind regards, Bilbolaget
