Omdömen om Beyond Retro Malmö Triangeln

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Hi there. Thanks for this valuable comment and we're sorry to hear you've been having issues with the process. We promise our methods aren't suspicious and i'll do my best to outline our process for you. Our store teams have dedicated staff which appraise buyback items. If this staff member isn't in, we know this can be inconvenient but often find it's better to leave a bag of clothes with us for future processing rather than drag it back home. Once the bag is processed, we look to see what we can resell instore and anything we can't is donated to various charities. All credit from a buyback is emailed to you for safety, directly from our backend systems. Although no system is 100% perfect, we'll do all we can to resolve an issue as soon and as carefully as possible. Our buyback scheme constitutes less than 0.5% of the stock we source so we promise it's not a case of us deliberately tricking you to get our stock for fee. We offer this service simply so that we can bring more people into the circular economy of fashion which is so important to us. Our buying team literally scour the world to bring the most diverse vintage stock we can to our wonderful customers. If you have any issues regarding this, you can always reach out on the chat function on our website rather than head to store and we'll quickly get to the bottom of any problems which may arise. We hope this helps explain our processes, but don't hesitate to contact me at customercare@beyondretro.com for any further assistance I can give. Best wishes and we hope to see you instore again very soon. Mattie.