⭐ 1 star – Stay away from Avis Arvika! I can only strongly warn others against renting a car here. We rented a car in Arvika and returned it exactly as agreed: on time, fully fuelled, clean and without any damage. After we were already back in Germany, almost €1,000 was suddenly charged to our credit card. The most unbelievable part is this: to this day, we have not received any invoice at all. None. No final invoice, no breakdown, no explanation, nothing. We still do not know how this amount was calculated. We urgently need the invoice for our insurance claim, because without it our insurance will not reimburse the rental costs. By failing to provide the invoice, Avis is also preventing us from getting money back from our insurance. I have written to Magnus Nilsson at Avis Arvika many times. No reply. It is as if the person responsible has simply disappeared. I have also contacted Avis Sweden and several central Avis departments repeatedly. Again and again, they ask for the booking number, rental agreement number and other details. We have provided everything several times. Still, nothing happens. Charging almost €1,000 while failing to provide even a single invoice and ignoring numerous requests for clarification is something I have never experienced before. In my view, this is extremely unprofessional and absolutely unacceptable. Stay away from Avis Arvika. After this experience, I would never rent a car there again. ——————————— Thank you for your reply. I appreciate that you are responding here, but unfortunately this does not solve the problem. I have already contacted Avis many times — around 20 emails — and I have repeatedly provided my booking number, rental agreement number, invoice details and all other information requested. I have contacted Avis Arvika, Avis Karlstad, Avis Sweden and the European Avis customer service, and I have received several different case numbers. Nevertheless, nobody has actually dealt with the matter or given me a proper explanation. I have also written directly to the employee in Arvika who handled our rental. Again, no proper response. So please understand: asking me once again to send my booking number is not the solution. Avis already has all of my details several times over. What I need now is for someone to actually review the case, explain the incorrect charge and contact me personally. I would be very grateful if somebody would finally take responsibility for this case instead of asking me to start the same process all over again.
Svar från Avis
Hi Anka, we are sorry to hear that your experience with us was not pleasant. We thank you for sending us your report and if you want you can contact us through our social channels indicating your contract number and we will do our best to solve the problem occurred. Thank you. IB
