Allihoop, as a company was a scam. When I moved into their apartments in Ängby, they painted a picture of an amazing place with great services and community; little did I know that I had signed a 3-month lease with a company that WENT BANKRUPT, and they knowingly took my deposit and rent! A few weeks after I moved in, I found out about the bankruptcy, not because they communicated this to the tenants, but because I heard it through external rumors between neighbors (in addition, we didn't have warm water for over a month). Long story short - they disappeared, and now I am stuck trying to get my deposit back via the legal way through the bankruptcy trustee, just to be told that my money will most likely be lost, or it might take over 2 years to get a few pennies back. The only silver lining in this situation is that the actual landlord of the building took over the administration and maintenance of the apartments, and we agreed on new leases and services.
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Omdömen om Ängby Aces
HotellPer Ekströms väg 3, 168 51 Brommaallihoopliving.com
Mycket bra
2 omdömen · 1 källa
Looking for an active, social place to live in Stockholm? Allihoop offers an unmatched community experience for both internationals and Swedes alike!
Ängby Aces i Bromma har betyget 4,4 av 5 från 2 omdömen på Google, där snittet är 5,0.
Omdömen
Omdömena hämtas från källan som står vid varje omdöme. De som är skrivna på Betyga publiceras först när adressen de skrevs från har bekräftats och omdömet har lästs igenom. Vi kontrollerar inte att den som skrivit har varit kund.
First of all, we wanted to rebook our stay for a date four days later, but the hotel would not allow it. While this was disappointing, we accepted their decision and proceeded with our reservation. However, when we arrived, we discovered that the advertised double bed was actually two single beds pushed together. For the price we paid, this was not what we expected and was quite disappointing. The biggest issue was that there was no hot water available during our stay. What made this even more frustrating was that we had contacted the hotel beforehand to confirm that everything was fine, yet nobody informed us about this problem. We only found out after arriving. When we contacted the hotel about the issue, we were told that our options were either to cancel the reservation or use shower facilities at another location that they described as "close." In reality, this alternative location was approximately 5–6 train stations away, which is far from convenient. Customer support was also difficult to reach. We called three times: one call went unanswered, and on another, there was no straightforward way to speak to a representative because the automated system assumed issues would be reported through their app. The problem is that we did not even have an account on their app. When we attempted to register using the same email address used for the booking, the system claimed that the email address did not exist. To make matters worse, although the hotel offered a refund due to the lack of hot water, it was only a partial refund despite the significant inconvenience caused. And when we contacted the support from the booking app, and they said that the hotel refused to pay, so that's why im typing this. Overall, the experience was extremely disappointing. Between the refusal to rebook, the misleading double bed arrangement, the lack of hot water without prior notice, the inconvenient alternative shower facilities, poor communication, and the partial refund that we didn't even got, I do not feel that the service matched the price paid. The location was good, close to some restaurants, and really close to the train station.
RapporteraRunning hospitality business in a very inhospitable manner 👎
Rapportera❌❌❌ WARNING ❌❌❌ I chose this property because I believed a confirmed reservation made well in advance would give my family peace of mind. Unfortunately, that trust was completely misplaced. I made a reservation for a family room on June 24, 2026. On Aug. 3rd, 2026, the hotel cancelled our reservation just 24 hours before check-in, citing an internal operational issue. By then, accommodation prices in the area had risen dramatically, leaving us with very limited and much more expensive options. What should have been an enjoyable family trip turned into hours of stress, uncertainty, and unexpected expense. I appreciate that technical problems can occur. However, what defines good hospitality is not whether problems happen, but how guests are treated when they do. In this case, the only solution offered was a refund. That may return the payment, but it does not compensate for the financial loss, wasted time, or emotional stress caused by a last-minute cancellation. Hotels often enforce strict cancellation policies for guests. It is only fair that the same sense of responsibility should apply when the hotel is the one cancelling. If reliability matters to you—especially if you are traveling with family or have a carefully planned itinerary—I would think twice before booking here. A reservation should be a commitment, not a promise that can disappear the day before arrival.
RapporteraEn general calidad-precio es un muy buen sitio , está algo a las afueras del centro, específicamente a unos 36 minutos de Gamla Stan pero tiene el metro justo al lado, no le damos 5 estrellas, porque el agua de la ducha no salía caliente y la tele no funcionaba. No obstante por el precio que pagamos lo recomiendo 100%.
RapporteraGreat concept, especially for people who are new to Stockholm and want to meet others but also have the privacy! I haven’t stayed here personally but had the opportunity to see the place: very good location, cozy rooms and friendly staff :)
RapporteraEgenskaper
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