At Alfa, we offer a range of services when relocating to, from or within the Nordics. Let us help you with your international move.
Alfa Mobility Sweden i Jönköping har betyget 4,2 av 5 från 32 omdömen på Google.
Kedja: Alfa Mobility Sweden AB
Källa: Bolagsverket och SCB
Omdömen
Omdömena hämtas från källan som står vid varje omdöme. De som är skrivna på Betyga publiceras först när adressen de skrevs från har bekräftats och omdömet har lästs igenom. Vi kontrollerar inte att den som skrivit har varit kund.
Kyle AlongiLokal guide
BBBBBBBBBB7 juli 202552 omdömen
Quoted and Paid ~180k SEK for a full service door-to-door move from Sweden to USA.
After delivery was completed, received an unexpected second invoice of ~12k SEK for Container Rent, Port Charges, and Shuttle Truck that were supposedly missed during the original quote.
In my opinion, this would be the sort of situation where the business would traditionally “take it on the chin” off their profits for their mistake, not pass on their faults to their customer!
We are extremely disappointed with Alfa Mobility’s service during our recent move from London to Stockholm. Despite having had smooth experiences with them in the past, this time was nothing short of a nightmare.
From the outset, we made it very clear that due to its size, our sofa needed to be moved via the terrace on the first floor and that the movers had to be appropriately equipped for this. This was not a new situation—Alfa Mobility had previously handled the same task without issue in 2021, bringing the sofa in to the flat. We even had a thorough video call with a representative in October, showing the sofa, terrace, and the height over the railing to ensure everyone understood what was required. My partner also emphasized multiple times that this was the only feasible way to move the sofa and confirmed these details over several conversations leading up to moving day.
On moving day, however, the movers arrived late, visibly stressed, and under time pressure. While the crew was nice and friendly, they informed us that they were not equipped to handle the sofa—completely contradicting all the reassurances we had received. One of the movers admitted that the information they had received about the task was inadequate and that they did not have the necessary equipment. This was baffling, as we had made every effort to communicate the requirements clearly, and Alfa Mobility had successfully moved the same sofa into the flat two years earlier with fewer crew members.
In a moment of panic, we managed to contact someone at Alfa Mobility headquarters. He acknowledged that this was a failure on their side and assured us that we would not be charged extra for resolving the situation. Relieved, we left for Stockholm, trusting that the company would follow through. However, to our shock, we received an email the next day stating that moving the sofa would cost an additional 15,000 SEK—on top of the 50,000 SEK we had already paid for the move. We are now left with an incomplete move, a sofa stranded in our London flat, and a shocking additional bill we had been explicitly told we would not incur.
This situation is deeply frustrating, stressful, and unacceptable. While the movers themselves were polite and friendly, the lack of internal communication, poor preparation, and added financial burden have left us appalled. We trusted Alfa Mobility based on previous positive experiences, but this time, their mismanagement, broken promises, and disregard for customer care have completely let us down.
We cannot recommend Alfa Mobility after this experience. Moving is stressful enough without such significant errors and unfulfilled promises from a company you’re paying a substantial amount to.
Ger ett mellan betyg nu eftersom jag bara ringt in och frågat om utlandsflytt till filippinerna. Det är inte billigt men det verkar ingå väldigt mycket i deras tjänst, så jag har överseende med priset än så länge. Dom lyssnade och gav svar på mina frågor iaf. Ger ett omdöme till när jag använt mig av dom.
