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Volvo Car Corporation Huvudkontor i Göteborg har betyget 4,2 av 5 från 234 omdömen på Google.
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Dominik SkawinskiLokal guide
BBBBBBBBBB1 oktober 20263 omdömen
I am deeply disappointed by Volvo’s treatment of a long-standing customer. After a serious engine failure, I expected a professional technical investigation and a responsible approach, but instead I received a rejection based largely on the vehicle’s age and service history.
What is particularly difficult to accept is that my engine suffered a catastrophic failure approximately 15,000 km after an official Volvo service campaign concerning the cooling system was carried out by an authorized Volvo dealer. Despite this chronology, I have not received a clear technical explanation of what caused the failure or why the servicing history should be considered responsible.
I expected Volvo to take this matter seriously, especially because family safety is involved. Volvo has built its reputation for generations around safety and protecting people, and promotes the message “Safety. For Life.” Unfortunately, my experience in this case feels completely inconsistent with that reputation.
Safety and family should be taken seriously, not treated as just another item in a table or service-history calculation.
As a result of this experience, my company will no longer be considering the purchase of Volvo vehicles, including the XC models we had been considering. I will also think twice before recommending Volvo to people close to me.
This is not the decision I expected to make. It is the direct consequence of how this case has been handled.
“Safety. For Life.” should mean more than a marketing message — especially when a customer’s family and safety are involved.
I leased a new 2025 Volvo EC40 from Carling Motors (Ottawa, Canada) in December 2024. Four months later, a "propulsion failure" left me stranded in a parking lot with my newborn daughter. The car then sat at Carling Motors for weeks before diagnostics were completed.
When I finally went to pick up the vehicle, the propulsion warning was still there. It was repaired a second time, and five days after that, the same fault returned again. Back and forth for weeks and weeks. Hundreds of calls and emails (most unreturned). Missed work. So much wasted time.
In September 2025, my wife was in Montreal when the vehicle stopped charging and the cable wouldn't release, briefly leaving her stranded. We couldn't travel without worrying what might happen.
I escalated from Service Manager to General Manager. Then to Volvo Car Canada and the CEO. I even wrote to Volvo Headquarters in Sweden. All paths led back to the dealership, back in line.
In October 2025, I brought the vehicle in for unexplained grinding coming from the wheels. They could never repair or diagnose that issue or the charging cable fault, and they apparently stopped trying because I haven't seen it since.
In total, my new EC40 has accumulated 400 days out of service, and counting. Carling Motors, Volvo Car Canada, and Volvo Car Financial Services have refused or ignored requests to replace my vehicle, pause payments, or terminate the lease unconditionally. I finally filed a lawsuit.
Somehow, it gets worse.
Carling Motors countersued me for the prolonged use of their loaner while acknowledging in writing that my own vehicle still had issues that were undiagnosed and unrepaired.
This month, I discovered logs in my Volvo app for 28 trips totaling 210 km (in September alone) while my EC40 was in Carling Motors’ possession, including trips after 2 a.m. and over a long weekend. But you know what? After everything else, taking my car for unauthorized joyrides wouldn't even be their worst offence.
This is an embarrassment beyond Carling Motors and Volvo Car Canada. After 400 days and all this missed opportunities to help, this is the new Volvo experience.
Read more at myvolvoexperience.ca
I genuinely love my Volvo EX30. However, my experiences with both @VolvoCarSverige and @Bilia have made me seriously consider selling it, simply to avoid Volvo’s unwillingness to take responsibility for its own warranty obligations and the ongoing delays in its communication with me as a customer. #VolvoEX30 #VolvoCarSverige #Bilia #Kundservice
If you live in the USA done even think getting Volvo it don’t have basic functions and it counts as a luxury vehicle but it not no wireless car play no walk away lock up car I’m so upset with that car and it a 2026 model my Acura base Integra had more options then Volvo!
The question is what to judge here ? A concrete building from the 60ties, that have been kept up to date by constant renovation or the people and the mindset of those people at Volvo ? I will leave my feedback for the wonderful people i met there during my stay. I was welcomed and treated very nicely. If you are looking for a job and Volvo has an opening, you should consider it. Just as a disclaimer: I am not working at Volvo.
Nie polecam ogólnie Volvo. Kupiłem 3-cie nowe auto, tym razem EX90. Po wyjeździe z salonu po prawie 1km auto uległo krytycznej awarii napędu. Mamy już 4ty tydzień naprawy, a auto dalej jest niesprawne i nie rokuje na takie które da się szybko naprawić. Zgłaszałem sprawę już do Volvo Polska jednak od 3ch dni nikt się ze mną nie skontaktował. Uważam, że po takiej "wtopie" z wydaniem auta powinni mi przynajmniej udostępnić na czas naprawy demo auta EX90, abym mógł realizować swoje plany bez ich zmian. To nie nastąpiło, a termin wydania auta jest co tydzień przekładany. Nie tak powinna wyglądać obsługa stałego klienta.
Ps. Miałem zamiar kupić w przyszłym roku kolejne auto - po takiej obsłudze samej marki Volvo lepiej nie kupować od nich aut.
