I missed one electricity bill of about 900 SEK while I was abroad. Before that I told them I am not always in Sweden and asked them to send everything by email. They accepted this and told me communication would be by email. Regular invoices did come by email. When I missed that one payment, they sent no email warning at all. Only paper letters to the house. I found them only after I returned. By then the power had already been cut off for a long time. This destroyed a freezer and about 300 euro worth of food. The house was full of a terrible smell. I emailed customer service and got no reply. I then went to their office in person. They just repeated the same answers like robots. When I asked why they did not tell me before the contract that warnings and disconnection notices would NOT go by email — even though they had told me everything would be by email — they had no real answer. They only said I had to pay Intrum. I ended up paying Intrum 2500 SEK: the original bill plus collection fees and reconnection costs. This is unfair and poor service. If you tell a customer that everything will be by email, then important warnings should also go by email. One forgotten invoice should not cost a freezer, 300 euro of food, and more than double the original bill in extra fees. all they care about is getting your money and no service and then disrespecting you....
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