I rented an apartment from this company. While the basic service was delivered, I experienced a lack of transparency from Milos, who is otherwise a friendly person, regarding costs. The apartment was handed over in an unclean condition, with issues that required significant effort on my part to resolve. These problems caused stress and extra work that could have been avoided with clearer communication. When I raised the issue of VAT (MOMS) in accordance with Swedish law, I hoped for clarity, but this experience highlighted that while rules were followed in some areas, other important aspects of client care and transparency were overlooked. I feel I was not provided with fully transparent and accurate information, and I hope that future tenants receive clear and correct guidance. I hope this feedback encourages a stronger focus on transparency, respect, and client care.
Svar från Soxbo
Thank you for your feedback. We recognize this situation and note that the matters raised have already been addressed directly, including a proposed resolution in order to bring the process to a close. Cleaning of the apartment is under the responsibility of the owner, not by Soxbo and the owner did adress this issue. Our role is to manage the rental process, agreements, and tenant-landlord framework. We always aim to ensure a structured and transparent process, and to handle any questions that arise in a pragmatic and solution-oriented manner. We remain available should you wish to continue the dialogue directly.
