"Appalling Customer Service - Zero Accountability!" I wish I could rate this store lower than one star. I purchased suede boots in the wrong size, despite confirming twice with their staff. Living in Denmark, I had to incur expenses and time traveling back to Sweden, just to rectify THEIR mistake and change to the right size. Upon my return, the staff, the one who had initially served me, displayed the most appalling lack of accountability. Despite being recognized, they denied any error and had the audacity to insinuate that I fabricated my size request as if I just wanted to get a new pair of shoes. Their refusal to acknowledge fault or even check CCTV for clarity was exasperating. The veteran staff member present was shockingly dismissive, seemingly protecting her colleague rather than attending to a customer concern. Her callousness and emotional reaction to the situation were utterly unprofessional. Their suspicion towards my genuine efforts to resolve the issue insulted me deeply. Instead of addressing their error, they chose to label me as a troublemaker by saying "If you don’t leave the store I’ll call the security!". This kind of shoddy treatment is unacceptable, especially from a supposedly "good-quality" brand. Save your time, money, and sanity – shop elsewhere unless you're keen on being insulted and disrespected.
Rapportera
