Today, I had a very bad experience trying to return two orders. An elderly lady (with a pink shirt and an ICA label), whom I met for the first time and who seemed untrained, asked me to show the barcode on my mobile phone twice. Rudely, she threw the tape on the table. and printed the label without offering any explanation. When I thought she would be preparing the box for return herself, and I wanted to say thank you and goodbye, she mentioned that I had to do it myself. Although I was frustrated, I attempted to handle the returns on my own. At that moment, one of the more experienced staff members approached and asked if I needed help. Additionally, the elderly lady forgot to give me the receipt. Her behavior was very impolite and rude, which was disappointing as this was my first encounter with such negative treatment from staff. I believe it would be better to have trained personnel who know how to interact appropriately with customers.
Rapportera
