I visited the dealership a couple of months back and was met with an unenthusiastic welcome. I explained that I wasn’t very knowledgeable about cars, so I was simply shown their latest model and given the opportunity to test drive it. Afterwards, I had to initiate every question about the buying process, car specs, and so on. The whole experience felt more like I had to convince them to sell me a car rather than them making an effort to sell one to me. Overall, the service felt rather indifferent, almost as if I was taking up their valuable time, despite being the only customer there.
Svar från Polestar Kista
Hi, Thank you for taking the time to write about your experience with us. We always strive to get better and of course our customers should feel welcome when visiting us. We would like to get in touch with you, please contact us at customercare@volvocarretail.se so that we can discuss this further. Sincerely Lucas, Customer Care












