I have been a reluctant user of Norteam for a few years now. I have found them to be poor, lacking customer service orientation and accountability, and at times they simply do not seem to know what they are doing. They are hard to connect with and then every time you have a Teams call, their camera is always faulty ..... I get they don't want to do a face to face but some for someone with a hearing impairment who sometimes finds it hard to hear people, it is not helpful or inclusive - the irony that their own IT does not work does seem to be totally lost on them. Frankly, I do not know why my company still uses them, I presume it must be contractual. The one exception, a guy called Olaf, he was very good and I wish there were more like him, otherwise the service has been absent, at best
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