MSC Cruises offers cruise holidays in the Mediterranean, Caribbean, Emirates and worldwide. Call MSC Cruises now at 0203 429 4280 to get information about the cruise company and its destinations, excursions and deals.
MSC Cruises Scandinavia i Stockholm har betyget 3,6 av 5, sammanvägt från 16 omdömen: 2,6 på Google (9) och 3,4 på Trustpilot (7).
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Omdömen
Omdömena hämtas från källan som står vid varje omdöme. De som är skrivna på Betyga publiceras först när adressen de skrevs från har bekräftats och omdömet har lästs igenom. Vi kontrollerar inte att den som skrivit har varit kund.
malek abdullahLokal guide
BBBBBBBBBB22 augusti 202666 omdömen
I recently completed a 7-night Scandinavian & Baltic cruise with MSC together with my partner. I have to start by saying that the ship itself is beautiful, elegant, and clearly represents a significant investment. The décor, public spaces, and overall appearance are impressive and create a very positive first impression.
Unfortunately, beneath the impressive appearance lies a fundamental problem: organisation.
In fact, around ten years ago I cruised with MSC and was so disappointed by the lack of organisation that I avoided cruise holidays altogether for many years. My partner recently convinced me to give cruising another chance, and sadly I found that the very same issues still exist.
The buffet experience was one of the biggest frustrations. There appears to be little or no effort to manage passenger flow. Instead of clear queues and an organised system, people approach from every direction, cutting in front of each other and reaching over one another. At times it genuinely felt less like dining and more like competing for food. A simple queueing system with clear entry and exit points would make a huge difference.
What made this even more confusing was that additional buffet sections were often opened during lunchtime when many passengers were off the ship on excursions. Yet in the evenings, when almost everyone was back on board and demand was at its highest, sections were closed and only the minimum number of serving areas remained open, creating unnecessary congestion.
The same lack of organisation was evident around the lifts. It was common to wait 10 minutes or more, only to have people walk straight past those who had been waiting and jump in first. Simple barriers, queue lines, and signs encouraging passengers to queue properly would significantly improve the experience.
Customer service was also inconsistent. While many staff members were pleasant, our experience in the Tiger Bar Lounge was particularly disappointing. One staff member spoke to us in an unnecessarily aggressive manner and almost shouted at us regarding an area he claimed was closed, despite it being accessible and open. The interaction lacked even basic courtesy.
Another frustrating incident occurred when we attempted to purchase cigarettes. Different staff members provided conflicting information about whether sales were permitted at that time. After finally paying, confusion arose about whether the transaction had gone through, and we were left waiting around 10–15 minutes for another staff member to return and confirm the sale before receiving the product. It was a simple transaction that became unnecessarily complicated.
The spa is beautiful and the staff provide good service, but the pricing is extremely difficult to justify. We paid €115 for a couple's day pass, only to find the facilities so crowded that there was little opportunity to actually enjoy them. Charging premium prices for an overcrowded experience leaves poor value for money.
The pool facilities suffer from a similar problem. The outdoor pools are relatively small for a ship carrying thousands of passengers. They quickly become overcrowded, making it difficult to find space and enjoy what should be one of the highlights of a cruise holiday.
Even ordering drinks could be frustrating. In several bars it was difficult to get the attention of staff, often leaving us to wait for extended periods or walk to the bar ourselves to place orders.
Ultimately, my biggest criticism is that the ship appears to prioritise carrying as many passengers as possible without providing the infrastructure, organisation, or staffing levels needed to deliver a comfortable experience. Beautiful surroundings can only compensate so much when guests are constantly dealing with queues, overcrowding, confusion, and inconsistent service.
I genuinely wanted to enjoy this cruise and give MSC a second chance after my previous experience a decade ago. Sadly, while the ships may have become more beautiful, many of the organisational issues that disappointed me then still seem to remain today.
Jättenöjd med kundservice på MSC Cruises Sverige! De är verkligen tillmötesgående och hjälpsamma!
Vi har inget att anmärka på våra tidigare kryssningar med detta rederi! Världsklass!!
siden 2005 har fruen og jeg samt ind imellem familie og venner været på krydstogter.
altid har vi været meget tilfredse, båd med kahytter personale og i særdeleshed tjenerne i restauranterne. det kan efter vores mening ikke blive bedre.
og nu skal vi om få dage holde min 80 års fødselsdag på Poesia, hvor jeg glæder med til at møde det dejlige personale jeg mødte sidste år til min 79 års fødselsdag.
I called (actually they call me because I ask them to do so) MSCCrusises in Sweden to get help to book a Cruise.
For information I was outside walking and there was a firm wind, so I had difficulties hearing what she said, so I spoke automatically lauter.
I asked if she understood Danish, and she replied "No", so I asked if she understood English, and she said yes, but I had to call the Danish company, and I said no, as I had a Swedish address, a she said I should stop screaming, I apologized and said it was because of the wind and she said again that I should stop screaming, and that was how the conversation ended, as I said this was end of my request for help.
Any decent person would kindly say, "can you lower your voice, as it is very loud".
I have no interest in talking to a salesperson that is that rood. I hope she just had a bad day.
Vi vill rikta ett stort tack till Jennifer CB på MSC i Stockholm för den fantastiska hjälp vi fick med vår bokning. Hennes service var verkligen i världsklass, snabb, professionell och med en personlig touch som gjorde hela processen så smidig och trevlig.
Vi känner oss trygga och otroligt peppade inför vår kommande resa med MSC World Europa i Juli! Stort tack, Jennifer, du gjorde verkligen skillnad och vi är evigt tacksam för din hjälp!
Använde oss utav msccruises.se för att boka en 10 dagars kryssning i Karibien under Januari 2025. Den kontakt vi hade med kundtjänst tycker jag var helt ok och alla var trevliga osv.
Det tog dock väldigt lång tid att få svar på hur vi skulle kunna lösa ytterligare en uppgradering utav vårt dryckespaket då vi redan utfört en tidigare uppgradering. Detta skyller jag dock på MSC i helhet, absolut inte den svenska delen.
En sådan simpel sak borde vara något som man kan göra själv genom ett klick i appen.
Integrationen mellan huvudkontor och alla MSC:s regionala kontor verkar helt bedrövlig, och deras tekniska lösningar måste förbättras för att vara bra.
Trots diverse problem med den tekniska biten, då hemsida och app tex visar olika information, så tyckte vi att kryssningen på MSC Divina var fantastisk i det stora hela.
This Swedish cruise ship MSC is the worst I have ever seen. The company's customer service did not inform us of the relevant visa policies over the phone and asked us to ask other countries' embassies ourselves. When we were denied boarding, the customer service informed us of the policy, which was a total fraud of money! But now they refuse to refund us a total of over 12,500 kronor that they have kept for themselves!
Det här svenska kryssningsfartyget MSC är det värsta jag någonsin sett.Företagets kundtjänst informerade oss inte om relevanta visumpolicyer via telefon och bad oss själva fråga andra länders ambassader. När vi nekades ombordstigning informerade kundtjänst oss om policyn, vilket var ett totalt bedrägeri av pengar！ Men nu vägrar de att återbetala oss totalt över 12 500 kronor som de har behållit för sig själva.
Extremely disappointed with MSC Cruises' handling of our damaged baggage!!
During our October 2024 cruise, they required us to leave our bags outside the ship for transport to our cabin. In that short transfer, they somehow managed to ruin all three of our bags, making them completely unusable. When we filed a claim, they told us there’s a two-month processing time due to "holiday season"—a weak excuse, especially since it’s not even holiday season.
This level of service is unacceptable for a company of MSC's size. They damage our luggage, offer a dismissive response, and then expect us to wait months for any action. MSC needs to take responsibility and seriously improve their customer service if they want to maintain any credibility!!
Väldigt bra kundtjänst, speciellt Linus på huvudkontoret i Stockholm. Löste vår ombokning till tidigare datum pga graviditet även då detta normalt inte tillåts i ToS, har tog även bort ombokningsavgiften av ren artighet.
Det blir andra gången vi åker med MSC och jag rekommenderar dem verkligen. Bra mat, bra båt, bra service och lyxig känsla.
