Omdömen om Möllevångens Bilverkstad

Svar från Möllevångens Bilverkstad

Dear Ying C. Han, Thank you for taking the time to share your experience. We truly value all feedback, as it helps us grow and improve. We’re sorry to hear that your visit didn’t meet your expectations. However, we’d like to clarify a few important details to provide a fuller picture for others reading this: 1. Regarding your waiting time: When you arrived, there were already two customers ahead of you waiting to be assisted. We operate on a first-come, first-served basis to ensure fairness to all visitors. We appreciate everyone’s patience, especially during busy hours. 2. Phone call during your visit: The phone call you witnessed was not a personal conversation, but rather a call with a customer who was experiencing an emergency breakdown on the road. We were doing our best to help him find a safe way to bring his car to our shop. Helping someone in a potentially unsafe situation is something we take seriously. 3. Diagnostic service & fee: You specifically requested a diagnostic check to understand your car’s condition. This service involves the use of professional tools and expertise, and as clearly stated in our service policy, the fee for this check is 300 SEK. The time it takes to perform the check may vary depending on the issue, but the fee is not based on duration — it is based on the service itself. 4. Resetting the dashboard: Resetting the error codes is part of the diagnostic process, and was done as requested. However, this does not mean the underlying issues were resolved — it’s simply part of the assessment. We always aim to be honest and straightforward in our advice, and in your case, we explained clearly that the cost of repairs may not be worth it compared to selling the vehicle — something you yourself suspected. We’re proud of the work we do at Möllevångens Bilverkstad AB, and we’re always happy to clarify any concerns. Feel free to contact us directly at 072-860 0650 if you’d like to discuss this further. Kind regards, Möllevångens Bilverkstad AB