This spring, I had my US visa photos taken and printed at this shop. I paid for both the digital and physical versions. Unfortunately, I recently lost the printed photos and needed new copies for my upcoming US visa interview. Naturally, I decided to return to the same shop to have the photos printed again using the digital version they had originally provided me. However, when I arrived with the digital photo, a female staff member told me that I had to arrange the photos into the correct layout on the photo paper myself before they could print them. This was something the shop had done for me during my original visit, but they had only sent me the original digital photo, not the properly formatted print layout. It was obvious that she had absolutely no intention of helping me, so I decided to use the self-service photo printing machine located inside their own shop instead. After printing the photos using their own in-store self-service machine, I asked whether the staff could help me cut them to the required US visa photo size. To my disbelief, they refused, claiming that cutting services were only available for photos taken and printed directly by their staff, not for photos printed using the self-service machine in the very same shop. I found this distinction absolutely ridiculous. I was a returning customer who had already paid for their professional photo service earlier this year, and I had just paid again to print my photos using a machine provided by their own shop. Yet they still refused to offer even the most basic assistance. Only after I repeatedly asked for help did they finally bring out a professional photo-cutting ruler — and then told me to cut the photos myself. The markings and measurement system on this ruler were completely unfamiliar to me and different from what I was used to in China. The staff could clearly see that I had no idea how to use it, yet not a single person offered to help. There were three staff members in the shop, none of whom appeared to be busy. They were simply walking around with nothing to do, watching me struggle without offering even the slightest assistance. I ended up spending a ridiculous amount of time figuring out how to use the ruler and finally managed to cut the photos myself. What makes this experience especially frustrating is that I was a returning customer who had already paid this very shop for their professional photo service. I wasn’t asking for anything unreasonable — just a little assistance with printing and cutting photos that they had originally taken for me. The complete lack of professionalism, consideration, and basic willingness to help was astonishing. I sincerely hope that when you find yourselves in another country, struggling with something unfamiliar and in need of even the smallest amount of assistance, you will be treated with exactly the same coldness and indifference that you showed me today. I hope you experience firsthand what it feels like to be surrounded by people who could easily help you but deliberately choose not to. Absolutely terrible customer service. I will never return to this shop, and I would strongly discourage others from going there.
Rapportera
