Our experience at this clinic was extremely disappointing and, quite frankly, distressing. From the moment my daughter arrived, both the nurse and the doctor were rude, dismissive and appeared completely uninterested in her as a patient. The gastroscopy procedure itself felt rushed, and the nurse physically pushed her down to make her lie down and raised her voice at her when she was already anxious and vulnerable. What was particularly concerning was that the staff did not seem to know or have properly reviewed her medical history. After waking from the anaesthesia, she was questioned about her racial background, which was completely inappropriate and irrelevant to her immediate care. Even more concerning, she was forced to stand up immediately after coming out of anaesthesia, despite being extremely weak and barely able to stand. The doctor would not even look at her while speaking to her. Afterwards, my daughter was left crying in the waiting room without anyone properly checking on her or providing support. Unfortunately, the physical environment was just as concerning. The waiting room, operating room and toilets appeared dirty and unhygienic, which is particularly unacceptable in a healthcare facility. Overall, this was an extremely poor experience from both a medical-care and basic human-treatment perspective. Patients undergoing procedures and anaesthesia are vulnerable and deserve to be treated with dignity, patience and respect. We sincerely hope the clinic takes this feedback seriously and reviews both its standards of patient care and its hygiene practices.
Rapportera
