8/10 for the food - it was tasty and enjoyable. However, the delivery experience was disappointing. The delivery driver told us that when he informed the chef/owner about the delay, he was told that the customer "didn't care" because the order was placed late. We ordered at 7:22 PM, which is a normal dinner time. Delays can happen, but blaming customers is not good service.
Svar från Madras Masala
Hi Gaurav, thank you for your feedback and for appreciating our food. We’re glad you enjoyed your meal. We would like to clarify that your food was prepared on time and was ready earlier. Unfortunately, the delay occurred with the Foodora delivery driver and was outside our restaurant’s control. We always do our best to prepare orders promptly and ensure our customers receive their food as soon as possible. We’re sorry that the delivery experience did not meet your expectations. We value every customer and would never want anyone to feel that their concerns are not important to us. Thank you for bringing this to our attention.
